Xbox Live Gold prepaid card Error 80153021

I have a 12 month prepaid Xbox Live Gold membership card. When I enter the 25# into the appropriate page i get error message 80153021. I followed the instruction on xbox.com/errorhelp whcih were 1)to delete profile and empty cache 2) verify account billing
3)wait 48 hours and try again. None of these worked. Next step??

:)

 

i cant receive information when buying the xbox live deals on the console

okay i went to he store and boughta prepaid card for my xbox live but im geing 2 error codes now 80153021 and 801613FB

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

The final step on the page says that if none of the above work then to contact phone support. Give them a call for more assistance.

support.xbox.com/contact-us

 

By phone support, you mean the instant messenger crew, I have spoken to them for around 3 hours and they have been unable to provide an adequate response to resolve the issue. My problem, now is in the hands of the Advocacy Team who are useless. Apparently
they don't work on weekends which is really useful, and I have been without X-box Live for 8 days now.!!! All I'm doing is being sent around in circles, it's and absolute disgrace!

 

By phone support I mean phone support. You should verbally speak with them because messaging may not get all the pertinent info. You can either have them call you by clicking the link I posted above and filling out the form or by calling them directly