Xbox Live Gold - Payment gone through but not displaying membership. *HELP*

About an hour ago, I purchased a 1 month gold subcription to Xbox. After the transaction of this, it still tells me that I still need to purchase gold. I have hard-restarted the console. I have also signed out and back in to my profile. Please help.

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Xbox One Live 12 Months ??

MS Store US says

Day One 12-Month Xbox Live Gold Membership - Microsoft Store

Day One 12-Month Xbox Live Gold Membership

For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.

 

I have the same problem. Having signed-up yesterday, every time I or my family members try to connect to an on-line version of any game, we receive the message 'Error - the current profile is not allowed to play on Xbox Live.

I've already added all family members AND customized security. Having thought it was to do with the kids' accounts, I tried with mine. No dice!

Any help?

 

Hey CloudySeeker777! For this issue I would suggest you call our
phone support for further assistance. Please note that they may need to remove your current gold status and provide you a token to replace it. Post back if you have any other issues!

 

I would like to add that I renewed my membership mid July and it came up for me to purchase Gold too. But it went at the end of the month. If you are looking to get the free games, search for them in the Xbox store and they should appear as free, there.
Hope this helps.

 

i am also getting the same message. this is getting to be a real pain. any help before i kill it

 

I suggest to wait a couple of weeks to see if the dashboard updates like mine did. Yes it's a pain but I believe that that's all it take. Just search for the GWG on the store in the meantime to still be able to receive them.