Xbox live gold not recognized

jhony josaku · Jul 4, 2017

Hello everyone.

Today i wanted to play overwatch but my Xbox says that i dont have xbox live, but i have recently purchased 6 months in two prepaid 3 months cards (because it was in discount). So wen i check my subscripcions puts that i have gold until 20/01/18. Someone
have pass in this kind of trouble? And On my how do i fix it?

Thanks

:)

ThatboyManning · Jul 4, 2017

Xbox live membership

Need help figuring out why my xbox live gold membership is not being recognized?

UnderageSamurai · Jul 4, 2017

xbox live trouble

I recently used a 14 day xbox live Gold code (I activated it yesterday) and on some games it still says that i do not have xbox live Gold. World of Tanks says that I need to upgrade to Gold. When I go to play Call of Duty it has recognized that I have xbox
live Gold. On the dashboard, it still says that i can upgrade to Gold. Why??? I already used the code. Shouldn't I be recognized as a Gold member on my profile?

M3tal Daz3 · Jul 4, 2017

Give it 24 hrs for the servers of the game to recognize the renewal of your membership

XBLRewards8

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello Wisefr0g,

After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello DannyWC,

We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

SwordofWhedon

Xbox Live Gold no longer exists, it's now GamePass Core, but 360 will recognize that as gold, but you might have to do it on the web

Hordie

Hi SmartMart1971,

Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Xbox live gold not recognized