Xbox Live Gold not recognized

Discus and support Xbox Live Gold not recognized in XBoX on Consoles to solve the problem; Hi, I definitely have a Xbox Live Gold account, and I see on my credit card statement that I've been charged for it about a week ago, but when I try... Discussion in 'XBoX on Consoles' started by Facers-E446B784-3C14-4A1A-9929-C7DF0C7397DD, Jan 14, 2014.

  1. Facers-E446B784-3C14-4A1A-9929-C7DF0C7397DD
    Facers-E446B784-3C14-4A1A-9929-C7DF0C7397DD Guest

    Xbox Live Gold not recognized


    Hi,

    I definitely have a Xbox Live Gold account, and I see on my credit card statement that I've been charged for it about a week ago, but when I try to use any of the features on my Xbox One it says that I don't have a gold subscription.

    However, when I check my profile settings when signed in on my Xbox One it says that I have an active gold account.

    I've tried signing out and in again, i've deleted and redownloaded my profile, nothing seems to work. Any help would be apprciated.

    Thanks

    :)
     
    Facers-E446B784-3C14-4A1A-9929-C7DF0C7397DD, Jan 14, 2014
    #1
  2. ThatboyManning
    ThatboyManning Guest
    Xbox live membership

    Need help figuring out why my xbox live gold membership is not being recognized?
     
    ThatboyManning, Jan 14, 2014
    #2
  3. UnderageSamurai
    UnderageSamurai Guest
    xbox live trouble

    I recently used a 14 day xbox live Gold code (I activated it yesterday) and on some games it still says that i do not have xbox live Gold. World of Tanks says that I need to upgrade to Gold. When I go to play Call of Duty it has recognized that I have xbox
    live Gold. On the dashboard, it still says that i can upgrade to Gold. Why??? I already used the code. Shouldn't I be recognized as a Gold member on my profile?
     
    UnderageSamurai, Jan 14, 2014
    #3
  4. marioser
    marioser Guest

    Xbox Live Gold not recognized

    I have the same problem.... Please help...
     
    marioser, Jan 14, 2014
    #4
  5. TheDudeHimself0
    TheDudeHimself0 Guest
    exactly the same problem, did anything worked so far?
     
    TheDudeHimself0, Oct 31, 2018
    #5
  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. SwordofWhedon Win User

    Problem with making xbox live account for xbox 360

    Xbox Live Gold no longer exists, it's now GamePass Core, but 360 will recognize that as gold, but you might have to do it on the web
  10. Hordie Win User

    Reward Points

    Hi SmartMart1971,

    Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

    Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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Xbox Live Gold not recognized

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