Xbox Live Gold - Multiple Accounts (subscription issue)

Mike_26 · Jan 6, 2019

This is a VERY odd issue so bear with me.

I bought a 2nd Xbox One yesterday & setup it up, etc. Prior to this 2nd console we had main console & have been using it for about 2 years (without issue).

Xbox #1:

This has 2 accounts active.

#1 Account: @live.com -- This is the main account I've used for years & has the Xbox Live Gold Subscription. This is also my son's XBL User ID. This main account has all my Microsoft subscriptions, including Office 365. All subscriptions show up
on
https://account.microsoft.com/services/. All games are purchased on this main account.

#2 Account: @gmail.com -- This is a 2nd account setup on the Xbox One which is my XBL User ID. I've never had any subscriptions setup on this account.

Xbox #2:

I installed the console yesterday and added Account #2. I also added Account #1 so I could take advantage of Game Sharing (all games we purchase are on Account #1).

All worked fine until later during the evening & my son noticed he could no longer join a party. When checking the XBL Gold it NO LONGER shows up for Account #1 (on the console). What's odd is the XBL Gold Subscription NO LONGER shows upon the MS Account
Services page either (https://account.microsoft.com/services/).

What in the world??!

The only way to get the XBL Gold working is to make sure both accounts are signed in on Xbox #1.

Any ideas?

**UPDATE**

I have it figured out! You can share XBL Gold however not at the same time, which is what we are wanting to do (play at the same time).

Thanks for all the input & help!!

:)

BruceTennyson

Share your Xbox Live Gold subscription and content on your Xbox One console. You can't combine or merge Microsoft accounts, but if you have multiple accounts, you can share your Xbox Live Gold subscription and content on your Xbox One.

XBF Brad A

Hi Mike,

Thanks for posting how you have it set right now. Xbox #2 you will need to set account #1 as home. Then account #2 will be able to access this content on that console. On Xbox #1, account #1 will be able to access all the content, but account #2 will not
be able to on Xbox #1. So best way to make this work is whoever plays on account #2 will play on Xbox #2 and whoever uses account #1 will play on Xbox #1.

Hope this clarifies it little better.

Brad

RandyAU93

Based on what you described earlier, Account 1 owns all the content. So, with that in consideration:

Anyone who signs into Xbox #1 can play any content that Account 1 owns and use its Gold subscription, even if Account 1 is signed in elsewhere.

When Account 1 is signed into Xbox #2, anyone can play that content or use that subscription, but if Account 1 signs into another console, even Xbox #1, that access on Xbox #2 is lost.

If Account 2 wants to be able to access Xbox Live Gold features, it will either need to (1) sign into Xbox #1 or (2) have its own Gold subscription on Xbox #2.

RandyAU93

It sounds like you moved the Live account, which had Xbox Live Gold and your various games, to Xbox #2 and set that new console as the Live account's Home Xbox. If that is the case, then users on Xbox #1 would not be able to access that content unless the
Live account was signed into Xbox #1.

You should also verify which account has the Xbox Live Gold subscription. On the Microsoft account page, look at Services & Subscriptions for each account (Live and Gmail) and see which has the subscription.

XBF Brad A

Hello Tannen,

Thanks for coming to the forums with your question. For this to work successfully you have all profiles added to both consoles which is great. On Xbox #2 you need to make account #1 home console. This will allow the sharing of the content on Xbox #2. Then
on Xbox #1 your son will be able to play on account #1 and still play the games. On Xbox #2 you can play on account #2 and should have gold and have access to all games without account #1 being signed in on Xbox #2.

Here is a link for home console set up: https://support.xbox.com/games/game-setup/my-home-xbox

Hope this helps.

Thanks,

Brad

Xbox Live Gold - Multiple Accounts (subscription issue)