Xbox Live Gold Membership was cancelled.

I have been and Xbox Live Gold member for at least the last 8 years or so I then used to have a Xbox Live Gold Family membership for myself and my family. Sometime last year this membership plan was eliminated and each account had to have it's own membership
on it's own and it was broken up. The account representative was very nice and offered a 40% off plan for each of the 3 Xbox Live Gold accounts that I kept since $180/year is too expensive. The two accounts for my children are fine, they renewed without a
problem because at some point that I don't remember I updated the credit card information. However, my account has had a problem. I received an email today as follows in the title 'Gold - 40% off 12 Months cancellation confirmation'. I immediately called in
and talked to a Xbox representative and he informed me that it was due to my credit card was no longer valid. I had changed my credit cards and I forgot to update my account information. Now because the account was completely cancelled there is nothing that
he can do other then to renew the account at full premium. Are there currently any promotions or any way that my cancellation can be reversed to maintain my 40% off Gold subscription?

He also mentioned that to make a post on this forum would be the best way to get a hold of somebody at the marketing level that could make a decision and be able to help me out.

Please somebody help me!

:)

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

Xbox One Live 12 Months ??

MS Store US says

Day One 12-Month Xbox Live Gold Membership - Microsoft Store

Day One 12-Month Xbox Live Gold Membership

For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.

 

Any promotions on gold would be found on the console's dashboard. I haven't heard of any running at the moment though. Other than that, you would need to try contacting support again to see if they can get the 40% off back on your account.

 

I tried that but support wasn't able to help me because they said the subscription was cancelled. They said that my only hope was to post to this forum and wait to be contacted either on this post or by private message by the marketing/promotions department
directly. Apparently they have the ability to reinstate this but they cannot be contacted directly because too many people abused the system for frivolous requests and their department has to contact me.

 

Hate to tell you this but the marketing/promotions department doesn't read these forums. Any billing issues would need to go through phone support. This would include Gold membership offers.

If phone support say they cannot do anything for you though there's nothing that we can do here either. I would recommend checking your local gaming stores for sales on Gold memberships.