XBOX Live Gold Membership Redeemed on PC, but Not Active on XBOX One

Discus and support XBOX Live Gold Membership Redeemed on PC, but Not Active on XBOX One in XBoX on Consoles to solve the problem; We purchased the Xbox Live Gold card at Costco and redeemed the code on our PC. It shows as redeemed in my Microsoft account, however Xbox Live is not... Discussion in 'XBoX on Consoles' started by SMITTY4ALL, Feb 3, 2018.

  1. SMITTY4ALL
    SMITTY4ALL Guest

    XBOX Live Gold Membership Redeemed on PC, but Not Active on XBOX One


    We purchased the Xbox Live Gold card at Costco and redeemed the code on our PC. It shows as redeemed in my Microsoft account, however Xbox Live is not active on the actual game console and it still says we need to purchase it. I've redeemed game codes
    before on the PC and they activated immediately on the game console, so I'm not sure what the issue might be?

    :)
     
    SMITTY4ALL, Feb 3, 2018
    #1
  2. HAZMAT RADIO
    HAZMAT RADIO Guest
    Games for Gold FAQ

    "active Gold membership required to play free games. On Xbox One, active Gold membership required to play free games you’ve redeemed. Restrictions Apply."

    Games with Gold | Xbox Live
     
    HAZMAT RADIO, Feb 3, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Games with gold unable to be played without active subscription

    Sorry, but it's always been the case. It's listed in the terms and conditions in the bottom of this page - Games with Gold | Xbox Live

    $700 value based on up to $350 on Xbox One and up to $350 on Xbox 360; active Gold membership required to play free games.
    On Xbox One, active Gold membership required to play free games you’ve redeemed.
    Restrictions Apply.
     
    Smwutches, Feb 3, 2018
    #3
  4. HAZMAT RADIO
    HAZMAT RADIO Guest

    XBOX Live Gold Membership Redeemed on PC, but Not Active on XBOX One

    If you redeemed the Xbox Live Gold sub code on the PC, you're going to want to check and make sure the accounts are the same. Just in case you might have redeemed the code on another or wrong account.

    On the Xbox One, make sure the gamer tag matches the one you see on the PC when logged in here.

    On the Xbox One, check the sign in email address -

    - Go to Settings > Account > Sign in Security & Passkey > Make sure the sign in email address for the account matches the one you used to sign in with on the PC

    If the account information is correct then try a hard reset on the Xbox One.

    Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

    If that still doesn't work. Try and remove the profile, hard reset, then add the profile back and try again.
     
    HAZMAT RADIO, Feb 3, 2018
    #4
  5. HAZMAT RADIO Win User

    Games for Gold FAQ

    "active Gold membership required to play free games. On Xbox One, active Gold membership required to play free games you’ve redeemed. Restrictions Apply."

    https://www.xbox.com/en-US/live/games-with-gold?xr=shellnav
  6. LegoNinja187 Win User

    Games for Gold FAQ

    From what you have said any Xbox One games with gold you redeem are yours forever, you just need an active Xbox Live Gold membership to play them.
  7. gds1972 Win User

    Xbox live gold - redeem code for free 1 month

    Also please don't forget it is not possible to use an Xbox Live Gold trial whilst you have an active gold membership. If you do have an active gold membership if you allow it to expire and you should then be able to redeem the code.
  8. PokeyCarcass766 Win User

    Before I redeem Xbox gift card, I have a question for you.

    Hi, everybody! Before, I redeem xbox gift card for Microsoft rewards, do I need require Xbox Live Gold membership, before I can redeem. I have over 9000 points. Do I require Xbox Live Gold membership, before I redeem xbox gift card or Microsoft
    gift card for Microsoft Rewards? Is it same I can use Microsoft gift card and Xbox gift card for PCs, Xbox One and Xbox 360?
    yes xbox gift cards will work on pc,s and yes you need xbox live gold go for xbox live gold first.
  9. Smwutches Win User

    Games with gold unable to be played without active subscription

    Sorry, but it's always been the case. It's listed in the terms and conditions in the bottom of this page - https://www.xbox.com/en-US/live/games-with-gold?xr=shellnav

    $700 value based on up to $350 on Xbox One and up to $350 on Xbox 360; active Gold membership required to play free games.
    On Xbox One, active Gold membership required to play free games you’ve redeemed.
    Restrictions Apply.
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XBOX Live Gold Membership Redeemed on PC, but Not Active on XBOX One

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