Xbox Live Gold membership not recognised after Xbox reset

Hi, Thanks for getting back to me. I went to the subscriptions page. It said I don't have any subscriptions. How can I find which account I will be on?

Thanks

Peter Buckley

Hello PeterBuckley3,

Thank you for your post. I understand you are experiencing an issue with a missing Xbox Live Gold subscription. Please verify your subscription by visiting your

Subscriptions page. If the subscription does not appear, your subscription may be on another account.

Please let us know how this goes.

Hello

Unfortunately it is intended that Trials do not stack
with existing memberships. It's also mentioned on the support page Xbox Live Gold trial memberships

Notes

• The Xbox Live Gold trial membership is associated with a single gamertag.
• You can't add an Xbox Live Gold trial membership to an existing membership.
  
• Only three trial accounts are available per console. This limitation cannot be reset.
  
• After a user has created three trial accounts on their console, the user no longer receives a message that provides the opportunity to create an Xbox Live Gold trial account.
  
• To sign up for the Xbox Live Gold trial membership, you must add a payment method to your account.
  

This also works in a vice versa way meaning that if you have a trial membership it will be lost if you purchase a gold membership

I reset my xbox and now i lost my xbox gold and xbox live membership

Hi there, I would double check that your profile, ie the profile that bought Xbox live has the console set as home. If needs be reset the console for it to recognise the purchase for that account. Below is a guide to troubleshoot gold sharing.

https://support.xbox.com/en-US/xbox-one/xbox-live/xbox-live-gold-sharing-features