Xbox Live Gold Membership: I was charged for the free game?

Discus and support Xbox Live Gold Membership: I was charged for the free game? in XBoX on Consoles to solve the problem; Not sure where to write this but... For some reason I got charged for a game that is supposed to be free as a part of "Games with Gold" offer. I have... Discussion in 'XBoX on Consoles' started by RayzoPL, Apr 29, 2017.

  1. RayzoPL
    RayzoPL Guest

    Xbox Live Gold Membership: I was charged for the free game?


    Not sure where to write this but...

    For some reason I got charged for a game that is supposed to be free as a part of "Games with Gold" offer. I have successfully claimed and downloaded two games for Xbox one for free (The Walking Dead: Season Two and Ryse: Son of Rome) however I got charged
    regular price for the Xbox 360 game which was the Assassin's Creed: Revelation. Can someone explain to me why? I feel cheated.

    :)
     
    RayzoPL, Apr 29, 2017
    #1
  2. Abfirstr8
    Abfirstr8 Guest
    Abfirstr8, Apr 29, 2017
    #2
  3. TROLLxBAIT
    TROLLxBAIT Guest
    Bought Gold still can't connect

    I payed for a month of Xbox Live Gold but it has not let me connect all day. The PayPal account I am using was charged for the membership but it still says I am a free member.
     
    TROLLxBAIT, Apr 29, 2017
    #3
  4. Mister Beep
    Mister Beep Guest

    Xbox Live Gold Membership: I was charged for the free game?

    Hey there,

    You will want to reach out to our phone or chat support team so they can take a look in your account to narrow down what may have happened. You can reach them through our
    Contact Us page. Hope this helps!
     
    Mister Beep, May 3, 2017
    #4
  5. Dr deadpool15 Win User

    Xbox Live gold Purchase

    If you have a current Xbox live Gold membership, and the game you're trying to download is gold free, then it is free as long as you have gold membership. I have a few games that I got for free using my gold membership.
  6. OlivierCésar Win User

    backwards compatible games

    Hi,

    Gold X360 backward compatible games will always show you a Buy This Game.

    But, that's no problem, click on Buy This Game and you will see Free if your Gold Subscription is valid. You will also need a valid payment associated to your account.

    Excerpt from the FAQ

    "When I try to download a game from Xbox.com I get a message that says "You have no valid payment options on file." Will I be charged for the free Games with Gold?

    You won’t be charged for the Games with Gold download. The Xbox.com Store requires a valid payment option to download Xbox 360 games. However, no charges will be made since Games with Gold is free to Xbox Live Gold members."

    The FAQ can be found here: https://support.xbox.com/en-US/my-account/xbox-live-membership/games-with-gold-faq#c3ca0339eee64eeb90594fd08f34a212

    Hope this help

    Cheers
  7. HassanB Win User

    Multiplayer Gamer Profile Not Allowed?

    Yes, you certainly can. The bottom of a 2 Day Gold Pass states the following:

    XBOX LIVE 2-Day gold Membership, free trial allows access to these Gold features: online multiplayer gaming, Netflix, ESPN on XBOX Live, Facebook, free game demos, exclusive discounts, promotions and video content.

    Free 2-day trial offer is only for use on the XBOX 360 and is not valid for current XBOX Live Gold Members. At the end of your 2-day trial period, your membership will default to the FREE XBOX Live Membership, unless you elect to extend your XBOX Live Gold
    Membership.

    Now what this doesn't tell you is that you cannot play in ranked matches with the trial membership, but you are free to play in social matchmaking playlists for games.
  8. BlueScarabGuy Win User

    I want a regular Gold membership, not Family, but Family is the only option I'm given!

    The account hasn't been renewed yet (it hasn't charged the credit card for another year yet). The membership will stay what it is (an Xbox LIVE Gold Family Pack) until the point that it is charged for another year. I wanted to make it so that when I was
    charged for another year (on the new card), I would be charged for a standard Xbox LIVE Gold membership. Basically, I was trying to purchase the new membership NOW, so that when it went to charge the new card for another year, it would charge for a standard
    Xbox LIVE Gold membership. However, the only option being given to me to select is an Xbox LIVE Gold Family Pack. Maybe it is a bug. If the next option I'm given here doesn't work, I'll contact phone support.
  9. HAZMAT RADIO Win User

    Games for Gold FAQ

    "active Gold membership required to play free games. On Xbox One, active Gold membership required to play free games you’ve redeemed. Restrictions Apply."

    https://www.xbox.com/en-US/live/games-with-gold?xr=shellnav
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Xbox Live Gold Membership: I was charged for the free game?

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