Xbox live Gold Membership Auto-Renew still on After Being Turned Off

About a year ago, I canceled the automatic-renewal of my Xbox Li.ve Gold membership. I have a distinct memory of doing this because I already did not want to renew that year and thought the credit card on that account was already removed but found out that
it was still there and was charged with another year. My account was renewed again this year using the credit card I turned off automatic renewal for. I was hoping to remove the credit card this year when my membership expired but now I am locked in for another
year. Is there any way I can cancel my membership/get my money back for this membership I did not ask for?

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

You would have to contact support. They do have a 30 day cancellation period so if the new year just started you should still be able to cancel. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

 

Hey, I'm sure most of you already dealt with the issue you've posted about, because it was a long time ago- but if you ever have issues with auto-renewal again, here's something that helped me.. they changed the way you turn auto-renewal on/off (i think
pretty recently).. it used to be on the Xbox site, but now its on a Microsoft site.. so here's a link to the directions, it gives you the link to the Microsoft website and walks you through everything.. support.xbox.com/.../renew-xbox-live-gold-account
it's very odd too- i got a message from microsoft saying even though my gold subscription was ending, i had auto renewal turned on- so my service wouldn't be interrupted. when i checked things out though, it didn't have auto-renewal listed as active
anywhere! very bizzare...

 

Please don't bump old threads.