Xbox Live Gold March Quest ineligible

Ivan Mulero · Mar 25, 2018

I open the quest tile on my Xbox Gold Live and it shows the rules to earn points for the 24 karats Xbox X draw. However when I click to see the process and winning country, it says that I am not eligible for that offer. I am living
in UK with my Xbox set up in UK and UK credit card. I changed long time ago my region as I was living in Spain. But as I said, my region has been changed to UK. Thanks

:)

Zugg Zugggg · Mar 25, 2018

Why am I ineligible?

So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?

Zugg Zugggg · Mar 25, 2018

Why am I ineligible?

So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?

Ivan Mulero · Mar 25, 2018

I discussed this with Xbox Live Support and they created a ticket:

L: 1420282620

However, they told me that they cannot resolve this as Rewards team should be able to do it

Smwutches · Nov 3, 2018

Since that is not a rewards program offer, you would need to ppst in the sales and promotions forum for assistance.

Smwutches

Since that is not a rewards program offer, you would need to ppst in the sales and promotions forum for assistance.

Ivan Mulero

I discussed this with Xbox Live Support and they created a ticket:

L: 1420282620

However, they told me that they cannot resolve this as Rewards team should be able to do it

Mister Beep

Hey Necromancer,

Are you posting in regards to March's Xbox Quests? If so, the rewards will be extra entries to win a 24-karat Gold Xbox One X console instead of codes being sent out. This is also the same for April Quests.

In regards to your Xbox Quest progress, when was the first time you saw the ineligible message? Does that message still show on the page?

Necromancer V

Hey Necromancer,

Are you posting in regards to March's Xbox Quests? If so, the rewards will be extra entries to win a 24-karat Gold Xbox One X console instead of codes being sent out. This is also the same for April Quests.

In regards to your Xbox Quest progress, when was the first time you saw the ineligible message? Does that message still show on the page?

I misspoke when I said participation prizes. They were called "rewards" for completing the quests. They (the codes) were not actually prize drawings nor were they listed as winnable prizes (as far as I remember) and there was still a grand prize drawing
that you were entered into if you completed the quest. For example, some of the rewards I gotten for completing the quests were codes for GTA5 shark cards, 1 month of game pass, and 1 month of Gold membership.

So my modified question is; did they remove giving rewards for completing the quests? Or is my mystery ineligibility what prevented the rewards for March's quest? or were they delayed to be sent out?

The ineligible message appeared Sunday, April 22nd, when I went to the URL I linked in my first post and then clicked on "check your quest progress here". And I looked again and the message still comes up as ineligible.

ZeroLove4You

Not a specialist but it seems you have to have a valid gold/ game pass for the full month. Check on this months if you still have gold/pass and see if it says different.

Xbox Live Gold March Quest ineligible