Xbox live gold. It says it's already redeemed. I just opened my Xbox 1

no, it just says that the code is invalid. same goes to my 1 month xbox live gold redeem code. =(

Yes the auto renewal is off already. I have the Game pass ultimate until May 25. I already bought a new 12 month xbox live gold card but when I try to redeem the code it says my 12 month
gold will be automatically convert to a 4 months xbox game pass ultimate which I don't want. I want the 12 month of xbox live without the game pass. Do I really have to wait until my xbox game pass expired before I can redeem a new xbox live gold (without
the game pass ultimate)?

I'm having the same issue. I just redeemed my 6 month xbox live gold card and keeps telling me to purchase but in my settings it says I'm subscribed to my 6 month xbox live gold. Never had this problem before. need help.

I too cannot redeem my prepaid 12month gold xbox live membership card on my Xbox one, It says something went wrong after it already confirms that it's a valid card and what it is redeemable for,

I do not have any fraud or suspicious behavior and I can't redeem my code, This isn't my problem either, It's MS problem like above me said, Fix it!

I have the exact same problem with the XBox One I bought yesterday. The XBox Live Gold 14 day trial subscription that came within, and which I redeemed yesterday, just disappeared after I had already used it to claim the free game. The installation for that
game does not finish and complains that I need Gold subscription.

Now if I try to redeem the same code again it just says that it has been already claimed.

If there are two of us, I would guess there are plenty of others with the same problem as well...