Xbox live gold gift card not working after being redeemed

Hi, everybody! Before, I redeem xbox gift card for Microsoft rewards, do I need require Xbox Live Gold membership, before I can redeem. I have over 9000 points. Do I require Xbox Live Gold membership, before I redeem xbox gift card or Microsoft
gift card for Microsoft Rewards? Is it same I can use Microsoft gift card and Xbox gift card for PCs, Xbox One and Xbox 360?

yes xbox gift cards will work on pc,s and yes you need xbox live gold go for xbox live gold first.

Xbox live gold gift card has been redeemed. Can't seem to see if we are xbox live gold subscribers

Hi Machote,

Thanks for coming to the forums. We recommend to request a call from support. They will be able to assist you the best in this situation.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Yes. I bought a Xbox live gold card from Walgreens. When I redeemed it I clicked on the ad that was advertising the $15 gift card if I signed up today. When I clicked on it there was a redeem code option. I clicked redeem code and redeemed it. After I did
that a message popped up saying that I would receive the code for the $15 gift card within a month, and it's been almost 2 months and I never got it.

Is it a gift card or a Live card?

A gift card would add funds to your account so you would need to redeem that first and then purchase gold with your Microsoft account balance, although with promotions you typically have to purchase the gold using a credit card. You should be able to redeem
it at http://xbox.com/redeemcode

A Live card would have a specific amount of gold time already on it and would not be redeemable towards a promotion. Once you redeem it, you would just have that amount of gold on your account.