Xbox live gold expired but my year wasn't complete

xSBSx I xS3rGx · Mar 16, 2017

My subscription ended but I still have till December before renewal and they took my gold away v.v help

:)

Menno13 · Mar 16, 2017

Xbox is saying that I don't have XBOX live gold, but it expires in 3 months

My xbox live gold is expiring on 12 december this year. But I can not login to Fortnite since today because my xbox is saying that my xbox live has expired. Anybody with the same issue, and a solution?

Master of cool · Mar 16, 2017

I paid for a year of gold, but it isn't showing up on my account.

Hello! I recently purchased a prepaid Xbox Live gold membership card for an entire year. Here's the odd thing though, I decided to enter the card's code when my previous membership hadn't expired yet. I assumed that my year of gold would activate the day
after my old membership expired, but... I don't think it did. I got an email saying that I'm about to be charged again for another month. I don't know why. Shouldn't my year of gold kick in now?

Mister Mascot · Mar 20, 2017

Hey there xSBSx I xS3rGx,

Sorry to hear about the issue with your Xbox Live Gold subscription. In this particular case you'll want to contact our chat/phone team who is best equipped to help with account and billing issues.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there xSBSx I xS3rGx,

Sorry to hear about the issue with your Xbox Live Gold subscription. In this particular case you'll want to contact our chat/phone team who is best equipped to help with account and billing issues.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

damon_1823

sorry, i checked my xbox live gold has expire at October 1, but I bought one year's membership at June 14th, why it is expire.

ThomasStone93

My Xbox game pass just expired an no Xbox live gold for a year now it seem like you have cut me off of Xbox live

An Old Freak

Are you saying that your Xbox Live Gold expired, then you added a 3 month card to your account?

If so, then you would have been removed because your Gold expired.

Sorry if I misunderstood.

Yes, my subscription (2 years xbox live has expired), while I resume one (3 months), there was a span of 2 weeks: s, but the impossible to return

When your Gold expired, you were removed from the program.

XBF Ezra G

Hi LauchDruide6850,

Thanks for your post. I understand your Xbox Live Gold subscription has expired even though you recently renewed it for a year. You may want to check your

Order history page for your Microsoft Account to ensure the year purchase for Xbox Live Gold was completed.

Please let us know how this goes.

Xbox live gold expired but my year wasn't complete