Xbox Live Gold "expired", but can still play Online?

Matti Antsu · Jun 6, 2020

When my birthday arrives, I instantly "refill" my Xbox Live Gold Subscription for another year (12 months).

This year I checked my Xbox Live subscription and it said that my subscription was: "Recurring billing on 2nd of June 2020"

NOT:

"Expired on 2nd of June 2020" <<<(as it usually does)

It does have an icon below it all, like a warning triangle...

I can still play multiplayer and Xbox games with Gold after ~5 days of my subscription being technically over (as of writing this)!!?

No money has been taken out from my bank or anything like that.

I do have 2 other account which are linked/created on my xbox, but none have Xbox Live Gold Subscriptions.

If I have "bonus live days" where do I check how many days I have left?

Other than that, I'm just confused of how I can play multiplayer without Xbox Live Gold...

:)

XBF Leo G

Hey Matti Antsu,

Thank
you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
Matti Antsu!

Matti Antsu

Seemed like that was the "issue", I had my old credit card linked to that payment/recurring billing option.

Completely overlooked it + Had a small panic attack since I thought 1 of my 2 other accounts somehow had my friends/family members credit card linked to those accounts.

As soon as I changed the credit card to the correct one, it asked to confirm the purchase on my bank app.

Makes sence also that it would keep some Xbox Live Gold days, even though I didn't purchase anything at the time...

And to answer the questiom about the triangles, No I couldn't click on them.

Suicidal Groovez

Ok, you have auto renew option, so the system did purchase the subscription on June 2nd

ThunderGod1943

have you checked if it is free to play days for gold and has anything out of order when you play? If not it should take away those abilities soon. I would recommend you get more gold before just in case it runs out and you want to play that day.

If there is something I could not answer or if you want more information or help please visit us at http://support.xbox.com/contact-us

Smwutches

Does the warning triangle let you click it for more information or anything?

What may have happened is that the subscription renewed, but they haven't been able to charge the payment method you have on file (it should list what payment method you have as well). If that's the case, the subscription typically starts anyway and they
still try to charge you a couple more times. If they are unable to charge you, the subscription ends up being suspended.

If the triangle doesn't give you more information, you'll want to contact support and speak to billing to see if they can find the issue. http://support.xbox.com/contact-us

Xbox Live Gold "expired", but can still play Online?