xbox live gold expired a day early

MeridianWolf · May 16, 2017

so my live was set to expire on the 16th (today) ..but it expired yesterday for some reason.

is this normal? (first time being silver in over a decade)

got a message that it was set to expire on the 16th, but went to play last night and found it already expired.

i would understand if it was like 9:00 PST (midnight in the east) but it was only like 7PM PST

the message i got even says it expired on the 16th (the message i got last night.. the 15th)

not a big deal, 1 day.. but what gives? kinda bummed i missed queuing the new GWG

:)

maxen · May 16, 2017

Funds expired a day early.

You would need to speak with Phone Support (specifically Billing) about this, as there's unfortunately nothing anyone here on the forums would be able to do in that case, we don't have access to the necessary tools to look into your account - only they would
have that.

support.xbox.com/contact-us

Apilots · May 16, 2017

Funds expired a day early.

Had a chat with a rep and was told to post here to fix it. I have received and email stating that my promotional xbox balance would be expiring. Said that today would be my last day to use it. Logged on today to spend it and saw nothing but 0's. Thanks
for any help.

Mister Maka · May 17, 2017

Hey there MeridianWolf.

Expiration times can vary on region and time zone. Unfortunately we aren't able to speculate on why your subscription ended a bit earlier than listed. Apologies for any inconvenience!

If you have any other Xbox support questions please let us know.

Mister Maka

Hey there MeridianWolf.

Expiration times can vary on region and time zone. Unfortunately we aren't able to speculate on why your subscription ended a bit earlier than listed. Apologies for any inconvenience!

If you have any other Xbox support questions please let us know.

Smwutches

If he has Ultimate it will. If the Ultimate subscription ends and he adds Gold he'll have the full subscription to Gold.

JohnJackson23

Will this keep happening if he purchases gold in the future. Thanks for the quick response

Smwutches

If your friend had a Game Pass Ultimate subscription when they redeemed the code, it would have been converted to Ultimate. 12 months of Gold would have been converted to 4 months of Ultimate.

Frolix..

My Xbox live gold was supposed to expire in 2023, but instead expired today. I need help because this would be a huge waste of money otherwise if I can't get the other 2 years back.

Yo ik this doesnt have anything with ur post to do but what was your old gamertags and did u play fh3??

xbox live gold expired a day early