Xbox live gold expire at 05/2020, but it doesn't connect anymore

Hello there,

Thank you for posting on Xbox Forums. Just to clarify, you cancelled Game Pass and Xbox Live Gold and now you cannot access Xbox live Gold? Did you cancel the subscriptions through the website? When you cancel Xbox Live Gold you
will lose access to Online capabilities and won't be able to play until you re-establish the subscription.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

my warranty expired on 05/11/2020

Here is the link BarrelBurrito01 is referring to
https://majornelson.com/2020/05/26/this-weeks-deals-with-gold-and-spotlight-sale-173/

Good day. It's not allowing me to contact support. I believe my prepaid subscription expired 4 months prior to expired date because I activated the code in October 2020.its a 12 month subscription for Xbox live gold. And it expired on 03 05 2021.how in the hel is this possible. I need a refund or answer. If it is a 12 month subscription how can it expire after 7 months. This is not how I pictured Microsoft treating their clients. This is false advertising at its best. If this is not resolved I will be taking court actions against Microsoft. This is not my wrong doing.

Using prepaid cards or codes for downloadable items or Xbox Live subscriptions
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Outage reported20/05/2020, 00:35:39
Updated20/05/2020, 08:02:10
ResolutionPending