Xbox live gold doesn't work

BayeteNkosi · Nov 24, 2016

I bought the month of xbox gold free trial, but when I go on the online multiplayer I do not have permission to play online.In information account the Xbox gold is up and it ends 04/12/16
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:)

SimonSkate2002 · Nov 24, 2016

Xbox Live Gold doesn't work!!

I just activated a Xbox Live Gold Membership Code and it worked. Then I went to Games with Gold and downloaded the actuall Games with Gold this also worked and when I go to Memberships there it also says Xbox Live Gold valid until 10. November 2017.....BUT
if I want to play a Game Online always the "Get more with Gold" Screen pops up and I can't play online.....WTF?! Can someone help me and tell me how to solve this problem.....I already restarted the console twice and changed my location bit neither worked....

WPAK · Nov 24, 2016

Xbox-live gold doesn't work

HI there,

if your account is managed via a parental account then that parental account may have to check
Sign in to your Microsoft account to verify if Online gameplay is allowed.

If that setting is Ok, then you could also try the following:

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: Restart or Power Cycle Xbox One Console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at Contact Us | Xbox Support

Let us know the results

CrazY1985

Please check http://commerce.microsoft.com

Click the subscription tab and see if your subscription is active.

Please report back

WPAK

HI there,

if your account is managed via a parental account then that parental account may have to check
http://account.xbox.com/settings to verify if Online gameplay is allowed.

If that setting is Ok, then you could also try the following:

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at http://support.xbox.com/contact-us

Let us know the results

doodshoofdaap

I should add that as far as i know i am connected to xbox live so it's not a connection error

SONIC SCREAM 07

Quite a few people are saying that EA servers are not available at the moment, across several games. I think EA are doing some kind of maintenance on their servers.

Julian_

Hi! In this case it can help to remove your profile from the console and to download it again afterwards. That way the console and Xbox Live are forced to check your subscription license again.

Xbox live gold doesn't work