Xbox Live Gold doesn't work correctly

10.04.2017 в 10.33 была произведена покупка золотого статуса сроком на 1 месяц стоимостью 30 руб.

Однако золотой статус не работает. При попытке купить игру со скидкой пишет, что мне нужно приобрести золотой статус.

После я пробовал ввести код на двухдневный пробный золотой статус, который прилагался вместе с игрой на диске. Пишет, что у меня уже есть золотой статус. Просьба разобраться в данной проблеме.

[Translation: 10.04.2017 at 10.33 the purchase of a gold status for a period of 1 month at a cost of 30 rubles was made.

However, the gold status does not work. When I try to buy a game at a discount, I write that I need to acquire a gold status.

After I tried to enter the code for a two-day trial gold status, which was attached together with the game on the disc. He writes that I already have a golden status. Please understand this problem.]

:)

 

Xbox Live Gold doesn't work!!

I just activated a Xbox Live Gold Membership Code and it worked. Then I went to Games with Gold and downloaded the actuall Games with Gold this also worked and when I go to Memberships there it also says Xbox Live Gold valid until 10. November 2017.....BUT
if I want to play a Game Online always the "Get more with Gold" Screen pops up and I can't play online.....WTF?! Can someone help me and tell me how to solve this problem.....I already restarted the console twice and changed my location bit neither worked....

 

Xbox-live gold doesn't work

HI there,

if your account is managed via a parental account then that parental account may have to check
Sign in to your Microsoft account to verify if Online gameplay is allowed.

If that setting is Ok, then you could also try the following:

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: Restart or Power Cycle Xbox One Console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at Contact Us | Xbox Support

Let us know the results

 

Hey, lactealsky!

I'm sorry to see any issues with your Gold purchase! The first thing we want to check is your Subscriptions page to ensure that Gold is indeed active. If it is, then I suggest you

remove your profile from your console and add it again to get a profile refresh done.

If it's still not working after that, you will want to
contact us via phone or chat for further assistance. There could be a billing issue that we are unable to assist with, and they should be able to get you sorted out. Keep me updated on the situation! I'm happy to help get you pointed in the right direction
if more assistance is needed.

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Xbox Forums Staff



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