Xbox Live Gold Card 1 year sign up / $15 promotional xbox gift card issue

Hello,

I signed up for xbox live gold for 1 year on 6/20/15 because it indicated that I would receive a $15 promotional xbox gift card.

I received a message today from XBOX LIVE today welcoming me to xbox live gold with a promotional code.

But the problem is that I only got a $5 promotional gift card instead of the $15 promotional gift card that I suppose to receive...

When I clicked xbox live gold when I was about to sign up, it indicated like this shown below.

1 year subscription - $15 promotional gift card


3 months subscription - $10 promotional gift card


1 month subscription - $5 promotional gift card

Please look into this and get back to me... I won't redeem the $5 promotional code that I received today until I hear back from you guys...

I look forward to hear back from you soon...

Thank you xbox and happy 4th.

Best regards,

Jin





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:)

 

£20 xbox credit for £13.99 on eBay

Cheers, found this from the same seller Xbox Live Card 20 - Xbox Live Gift xbox £20 xbox Live 20 Gift Card - UK | eBay

 

£20 xbox credit for £13.99 on eBay

Still selling here at £30 for £40 of credit

30% off - Gift Card - 40 Xbox Live Card - Xbox Live Gift Code xbox £40 - UK | eBay

Edit....
Just bought £40 of credit for £28.99 and noticed another deal by the same seller... £50 for £35.99
You might even get it cheaper as he has included a make me an offer option!!
Xbox Live Card 50 - Xbox Live Gift xbox £50 xbox Live 50 Gift Card - UK | eBay

 

I had the same issue and started a chat with support. They asked me to send a photo of the message with the $5 code and send to them. I now wait for them to investigate.

 

I didn't even get a message! Was it an email or an actual message on your Xbox account?

 

Message from Xbox one smartglass app.

 

Still no reply... This is unacceptable Microsoft... It's called FALSE ADVERTISING...

Please give me my $15 dollar promotion gift...

 

I never heard back from support so I chatted with them again today. They gave me the run around and wanted a picture of the promotion which of course I didn't have because I trusted them to honor their own promotion. I told them about forum posts with the
same problem and then they wanted links so in the course of looking for more than this one, I found this one

forums.xbox.com/.../2000417.aspx

that has an answer saying the $10 balance will be given within 4 weeks. So, we should all get what we were promised eventually.