Xbox live gold cancelled and not usable after I paid for 12months+

Discus and support Xbox live gold cancelled and not usable after I paid for 12months+ in XBoX on Consoles to solve the problem; Hello, I've received an email that said my xbox live gold account was cancelled on 10 june. So yesterday I bought a new subscription for 12 months... Discussion in 'XBoX on Consoles' started by Cyse1, Jun 15, 2014.

  1. Cyse1
    Cyse1 Guest

    Xbox live gold cancelled and not usable after I paid for 12months+


    Hello,

    I've received an email that said my xbox live gold account was cancelled on 10 june.

    So yesterday I bought a new subscription for 12 months (because I'm addicted now :] ) but when I started my xbox one, it said I didn't have live gold, so I though something went wrong and I bought a month again. It worked fine but today when I start my xbox
    one it still say I don't have an xbox live gold account.

    I just checked my mailbox and again I got a cancelled subscription email.

    I checked my VISA statements and I paid 3 times:

    12/06/2014 13/06/2014 MSFT *XBOX LIVE 0800 79790 LU -6,99 EUR

    10/06/2014 11/06/2014 MSFT *XBOX LIVE 0800 79790 LU -59,99 EUR

    09/06/2014 10/06/2014 MSFT *XBOX LIVE 0800 79790 LU -6,99 EUR

    Can you have a look and make xbox live gold work againt ?

    Thank you.

    :)
     
    Cyse1, Jun 15, 2014
    #1
  2. buofasa
    buofasa Guest
    From Xbox Live to Xbox Live Gold

    I have paid for XBox Live Gold membership but it still functions like I don't have Gold membership. I have paid for 12months and 3 weeks in it has still not corrected itself. What do I do?
     
    buofasa, Jun 15, 2014
    #2
  3. gimli1105
    gimli1105 Guest
    Abonnement xbox live payé mais impossible de l utiliser

    hello,

    The 19th of december, i paid for 1 month of xbox live gold and 1 day after i cancelled the automatic paiement.

    When i try to use my abonnement i can't also i paid for it. Can you help me ?
     
    gimli1105, Jun 15, 2014
    #3
  4. maxen
    maxen Guest

    Xbox live gold cancelled and not usable after I paid for 12months+

    You may want to speak with Phone Support about this and see if they can help you get this straightened out. There may be something on your account (incorrect details or something) that they would be able to see which we cannot, and thus they are better placed
    for being able to help you.

    You can reach them here:

    support.xbox.com/contact-us
     
    maxen, Jun 15, 2014
    #4
  5. Cyse1
    Cyse1 Guest
    I just called and I cannot have xbox live gold anymore because I'm in belgium.

    I suppose I got lucky to be able to play until now Xbox live gold cancelled and not usable after I paid for 12months+ :(

    I hope this won't hurt too much your brand because the xbone can be bough in most shops here in belgium and I'm not sure people will understand that they have to wait september to use it fully.
     
    Cyse1, Jun 15, 2014
    #5
  6. Cyse1
    Cyse1 Guest
    what's troubling is that when I log into my account, it says that Xbox Live is enabled. That means that if I wait september, I'll pay 2 months of xbox live that I can't use Xbox live gold cancelled and not usable after I paid for 12months+ :(
     
    Cyse1, Oct 31, 2018
    #6
  7. maxen Win User

    Xbox live gold cancelled and not usable after I paid for 12months+

    You may want to speak with Phone Support about this and see if they can help you get this straightened out. There may be something on your account (incorrect details or something) that they would be able to see which we cannot, and thus they are better placed
    for being able to help you.

    You can reach them here:

    support.xbox.com/contact-us
  8. Cyse1 Win User

    Xbox live gold cancelled and not usable after I paid for 12months+

    I just called and I cannot have xbox live gold anymore because I'm in belgium.

    I suppose I got lucky to be able to play until now :(

    I hope this won't hurt too much your brand because the xbone can be bough in most shops here in belgium and I'm not sure people will understand that they have to wait september to use it fully.
  9. Cyse1 Win User

    Xbox live gold cancelled and not usable after I paid for 12months+

    what's troubling is that when I log into my account, it says that Xbox Live is enabled. That means that if I wait september, I'll pay 2 months of xbox live that I can't use :(
  10. Miss Ghidorah Win User

    Would like to try

    Hi there,

    Even though the Xbox Live Gold trial subscription is free, we need a payment option on file because the subscription will renew to a paid Xbox Live Gold subscription unless you cancel it. You must add a payment option such as a credit card or PayPal to your
    account for it. If you don’t want a paid Xbox Live Gold subscription after your Xbox Live Gold trial subscription ends, you will need to cancel it.

    Hopefully that answers your question!
  11. AustereAlloy00 Win User

    Cancel my automatic payment

    I want cancel my Xbox Live Gold (paid) membership
Thema:

Xbox live gold cancelled and not usable after I paid for 12months+

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