Xbox Live Gold Billing Problem

I'm Samy an independent advisor and I'll be helping you

How are you?

If in the accounts you use you do not find any of these charges in your purchase history, you will need to contact your bank and ask them to cancel these charges.

It is very likely that someone else is using your information.

Hello FadeFade2

Here is a page which relates to your problem.

https://support.xbox.com/help/subscriptions-billing/billing-payment-updates/cant-buy-xbox-live-gold

And here's the contact page if needed.

https://support.xbox.com/contact-us

support.xbox.com/.../check-xbox-live-bill < this should show you if you xbox live account has xbox gold. if that doesnt work then you need to contact
xbox support about this problem. from there they will be able to look up the account info.

After a few hours live service has been restored, now I'm gold and xbox can connect normally to all the live services, it seems that was due to a problem with either xbox live or billing services.

Hello

Please use this link
support.xbox.com/.../cancel-xbox-live-gold-subscription, if that didn't work, call to xbox support , they will help you whit your problem