Xbox Live Gold account Suspended 15 days ... (15/02 at 01/03

:)

 

thousands of pending reqards for years but not converting

i have thousands upon thousands of pending rewards, some of which are years old but they are not converting to points. See the list for what is sitting in my account. Can you let me know how these can be converted to credit?

Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

[table][tr][td]01/06/15 - I'm A Racer – Track 1 (Games) - 3,000 Credits [/td][/tr][tr][td]01/06/15 - I'm A Racer – Track 2 (Add-Ons) - 2,000 Credits [/td][/tr][tr][td]01/06/15 - I'm A Racer – Track 3 (Achievements) - 1,000 Credits [/td][/tr][tr][td]30/04/15 - Complete My Franchise - 60,000 Credits [/td][/tr][tr][td]21/04/15 - I’m A Fighter – Level 1 (Games) - 4,000 Credits [/td][/tr][tr][td]21/04/15 - I’m A Fighter – Level 2 (Add-Ons) - 2,000 Credits [/td][/tr][tr][td]21/04/15 - I’m A Fighter – Level 3 (Achievements) - 1,000 Credits [/td][/tr][tr][td]30/03/15 - Call Of Duty: Advanced Warfare Havoc DLC Rewards – Token Fulfilled[/td][/tr][tr][td]11/03/15 - Games On Demand 2015 – $160 Spend - 10,000 Credits [/td][/tr][tr][td]11/03/15 - Games On Demand 2015 – $200 Spend - 15,000 Credits [/td][/tr][tr][td]11/03/15 - Games On Demand 2015 – $200 Punchcard - 15,000 Credits [/td][/tr][tr][td]02/03/15 - Completed April Survey - 250 Credits [/td][/tr][tr][td]02/03/15 - Completed March Survey - 250 Credits [/td][/tr][tr][td]01/03/15 - Make A Play - 3,000 Credits [/td][/tr][tr][td]01/03/15 - Action-Packed Anime 2015 - 4,000 Credits [/td][/tr][tr][td]01/03/15 - Completed March Survey - 250 Credits [/td][/tr][tr][td]01/03/15 - Completed April Survey - 250 Credits [/td][/tr][tr][td]01/01/15 - Referred A Friend To Buy Xbox One - 25,000 Credits [/td][/tr][tr][td]01/01/15 - Referred A Friend To Buy Xbox One - 10,000 Credits [/td][/tr][tr][td]01/01/15 - Purchased Xbox One From Friend Referral - 25,000 Credits [/td][/tr][tr][td]01/01/15 - Bromance Offer - 2,000 Credits [/td][/tr][tr][td]01/01/15 - Family Game Night - 4,000 Credits [/td][/tr][tr][td]01/01/15 - Movie Magic - 2,000 Credits [/td][/tr][tr][td]01/01/15 - Make A Play - 3,000 Credits [/td][/tr][tr][td]01/01/15 - Rent It, Own It – Teenage Mutant Ninja Turtles - 4,000 Credits [/td][/tr][tr][td]01/01/15 - Games On Demand 2015 – $200 Spend - 15,000 Credits [/td][/tr][tr][td]08/08/13 - Played New Game Release - 1,000 Credits [/td][/tr][tr][td]01/08/13 - Playtoearn Punchcard - 800 Credits [/td][/tr][tr][td]01/08/13 - VIP Exclusives – PlayToEarn Stats & Badge [/td][/tr][tr][td][/tr][/table]

Pending Credits
Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

[table][tr][td]01/06/15 - I'm A Racer – Track 1 (Games) - 3,000 Credits [/td][/tr][tr][td]01/06/15 - I'm A Racer – Track 2 (Add-Ons) - 2,000 Credits [/td][/tr][tr][td]01/06/15 - I'm A Racer – Track 3 (Achievements) - 1,000 Credits [/td][/tr][tr][td]30/04/15 - Complete My Franchise - 60,000 Credits [/td][/tr][tr][td]21/04/15 - I’m A Fighter – Level 1 (Games) - 4,000 Credits [/td][/tr][tr][td]21/04/15 - I’m A Fighter – Level 2 (Add-Ons) - 2,000 Credits [/td][/tr][tr][td]21/04/15 - I’m A Fighter – Level 3 (Achievements) - 1,000 Credits [/td][/tr][tr][td]30/03/15 - Call Of Duty: Advanced Warfare Havoc DLC Rewards – Token Fulfilled[/td][/tr][tr][td]11/03/15 - Games On Demand 2015 – $160 Spend - 10,000 Credits [/td][/tr][tr][td]11/03/15 - Games On Demand 2015 – $200 Spend - 15,000 Credits [/td][/tr][tr][td]11/03/15 - Games On Demand 2015 – $200 Punchcard - 15,000 Credits [/td][/tr][tr][td]02/03/15 - Completed April Survey - 250 Credits [/td][/tr][tr][td]02/03/15 - Completed March Survey - 250 Credits [/td][/tr][tr][td]01/03/15 - Make A Play - 3,000 Credits [/td][/tr][tr][td]01/03/15 - Action-Packed Anime 2015 - 4,000 Credits [/td][/tr][tr][td]01/03/15 - Completed March Survey - 250 Credits [/td][/tr][tr][td]01/03/15 - Completed April Survey - 250 Credits [/td][/tr][tr][td]01/01/15 - Referred A Friend To Buy Xbox One - 25,000 Credits [/td][/tr][tr][td]01/01/15 - Referred A Friend To Buy Xbox One - 10,000 Credits [/td][/tr][tr][td]01/01/15 - Purchased Xbox One From Friend Referral - 25,000 Credits [/td][/tr][tr][td]01/01/15 - Bromance Offer - 2,000 Credits [/td][/tr][tr][td]01/01/15 - Family Game Night - 4,000 Credits [/td][/tr][tr][td]01/01/15 - Movie Magic - 2,000 Credits [/td][/tr][tr][td]01/01/15 - Make A Play - 3,000 Credits [/td][/tr][tr][td]01/01/15 - Rent It, Own It – Teenage Mutant Ninja Turtles - 4,000 Credits [/td][/tr][tr][td]01/01/15 - Games On Demand 2015 – $200 Spend - 15,000 Credits [/td][/tr][tr][td]08/08/13 - Played New Game Release - 1,000 Credits [/td][/tr][tr][td]01/08/13 - Playtoearn Punchcard - 800 Credits [/td][/tr][tr][td]01/08/13 - VIP Exclusives – PlayToEarn Stats & Badge [/td][/tr][tr][td]01/08/13 - Renewed 12 Month Xbox Live Gold Membership - 3,000 Credits [/td][/tr][/table]

 

error code xbos-5002 redeeming xbox 12month gold

XBOS-5002

aad812b1-96ab-403b-a1fa-8d720f186fdd

2018/01/03 - 11:15:03 UTC just tried to redeem 1 month gold keep getting this crap.

 

As it states in your message, if you need information about your suspension, you'll need to go to http;//enforcement.xbox.com