Xbox live gold account, can't download games with gold

Hello, in recently brought 12 months Xbox live gold as a Christmas present and my daughter set it up in her own name (she's 10). I now can't download the game with gold content as it says they are not age appropriate. Is there any way I can transfer the
live gold account to my name (on same Xbox one) so we can make full use of the of the package? If not, how do I claim a refund as the free games each month was the main reason for buying it? Thanks, clive

:)

 

Trial Stopped Working?!

Maybe your trial has run out.

You have to have an active xbox live gold subscription to download & play games with gold,you can't download them on a trial.

Are there any gold accounts on your console?

 

How to Join Xbox LIVE

This is the final step before you start enjoying the most amazing entertainment experience on Xbox LIVE.

The process is free and easy to follow.

You only require an valid email address and a high-speed internet connection.

There are two Membership levels available: Free and Gold. You can read more about what you get with each membership level.

Before proceeding, confirm the following:

If you have a Zune or Games for Windows LIVE account, it means you already have an Xbox LIVE account! All you have to do is to download the account to your Xbox 360 console, sign in and start enjoying the Xbox LIVE experience.

If you have a Microsoft account, you can use it for your Xbox LIVE account.
Note: "Microsoft account" refers to what was formerly "Windows Live ID". It is the email address and password you need to sign into Microsoft services (including Xbox LIVE).

This means that if you already have a Messenger or Hotmail account, you automatically have a Microsoft account.

So, during registration for Xbox LIVE, if you are asked for an email address, enter your Microsoft account.

If you don't have a Microsoft account, you can sign up for a free account on your computer, or during the signing in process for Xbox LIVE.

If you decide to go for Gold Membership, you should have your credit card information ready before proceeding with the process of signing up for Xbox LIVE.

Steps to follow

1) On your controller, press Guide then select Join Xbox LIVE.

2) Follow the instructions on the screen on how to sign up for Xbox LIVE.

Note: Make sure that you enter your correct date of birth when signing up. This will be used to determine whether you get a child account or an adult account. Once the account is created, you cannot change the date of birth.

Join Xbox LIVE Gold Family Pack

With the Xbox LIVE Gold Family Pack, your family is given four 12-month Gold Memberships for less than the price of two. If you are interested, just select Family Gold on the Subscription selection screen.

No option for Gold Family Pack?

You might be using a child account, or the Gold Family Pack does not apply to your region.

Here is a list of countries that have access to the Gold Family Pack:

• Australia
• Canada
• United States
• United Kingdom
• Germany
• France
• New Zealand
• Japan
• Mexico

 

You could try contacting phone support for assistance with this. If the membership was added recently enough they may be able to remove it from the account and send you a token to add it to another.

If you live in North America please dial 1-800-469-9269