Xbox Live Games with Gold "Cobalt"

Discus and support Xbox Live Games with Gold "Cobalt" in XBoX on Consoles to solve the problem; Hi, ich habe ein aktives Xbox-live-Abo. beim Spiel "Cobalt" will mir trotzdem Geld abgezogen werden (getestet am PC, an der XBox und and der... Discussion in 'XBoX on Consoles' started by MyPhexxor, Nov 18, 2018.

  1. MyPhexxor
    MyPhexxor Guest

    Xbox Live Games with Gold "Cobalt"


    Hi,

    ich habe ein aktives Xbox-live-Abo.

    beim Spiel "Cobalt" will mir trotzdem Geld abgezogen werden (getestet am PC, an der XBox und and der Tablet-App).

    und in der Beschreibung zum Spiel steht was von einer "TESTVERSION" ?

    wieso bietet man sowas in dem monatlichen Spielen an ?

    Gruß

    [Translation - Hi

    I have an active Xbox live subscription.

    In the game "Cobalt " I still want to withdraw money (tested on the PC, on the XBox and on the tablet app).

    And in the description of the game is what of a "TESTVERSION "?

    Why do you offer something like that in your monthly gaming?

    Greeting]

    :)
     
    MyPhexxor, Nov 18, 2018
    #1
  2. Xbox live free game

    Sometimes, the free game lists are different for the xbox live gold in Korea.

    In a web site, 'cobalt' is free game for the live gold in this month. But, when I try to download it for free, it request to pay for downlaod.

    Please, fix this kind of incorrect information.
     
    RoyalSjdragon, Nov 18, 2018
    #2
  3. Xbox live free game

    Hi.

    As you say, I set a region to korea, and also subscribed xbox live gold.

    I can own another games for a live gold free game except 'cobalt' in september.

    I think this problem is caused by the incorrect information.

    In a website it's free, but in a market it isn't applied for free.

    So I wish that this incorrect information fix.
     
    RoyalSjdragon, Nov 18, 2018
    #3
  4. WPAK
    WPAK Guest

    Xbox Live Games with Gold "Cobalt"

    Hi there,

    it might be a regional store related issue, when I look at the store it doesn't show any 'Testversion' mention anywhere.

    It's also seems to be German only that this game is Game with Gold.

    It might be best to wait 48 hours and then check again, if it will show the correct version.

    If you already acquired it and needed to pay or it is still the same in 48 hours, then it's best to contact Xbox Support to try and get that solved.

    To contact Xbox Support use the Phone or Support Chat options at
    http://support.xbox.com/contact-us


    Let us know the results
     
  5. Arminator
    Arminator Guest
    Das scheint im Moment wirklich ein Fehler zu sein.

    Du müsstest den offiziellen Support kontaktieren, und sie darauf hinweisen, dass das Game with Gold "Cobalt" derzeit nicht für Goldmitglieder als kostenlos angeboten wird.

    Eventuell ist da bei Microsoft jemand verfrüht ins Wochenende gegangen und hat vergessen den Schalter umzulegen.

    Außerdem wie WPAK sagt, scheint Cobalt wirklich nur für uns Deutsche zu sein. Angekündigt für Games with Gold wurde eigentlich

    Race the Sun, was ich hier bekommen habe
    .

    Prüfe mal, ob Du Race the Sun korrekt bekommen kannst.

    [Translation - That really seems like a mistake at the moment.

    You would need to contact the official support and point out to them that the Game with Gold "Cobalt " is not currently offered as free for gold members.

    Maybe someone at Microsoft went into the weekend prematurely and forgot to flip the switch.

    Besides, as WPAK says, Cobalt really seems to be German only to us. Announced for Games with Gold, Race the Sun was actually what I got here.

    Check if you can get Race the Sun correctly.]
     
    Arminator, Nov 18, 2018
    #5
  6. MyPhexxor
    MyPhexxor Guest
    Danke,

    mache ich und "Race" hat geklappt.

    [Translation - Thank you

    Do me and "Race " worked out.]
     
    MyPhexxor, Nov 18, 2018
    #6
  7. MyPhexxor
    MyPhexxor Guest
    Thx

     
    MyPhexxor, Nov 6, 2018
    #7
  8. WispyGosling606 Win User

    Games with gold Rechnung [Translation - Games with gold bill]

    cobalt not a games with gold on Germany
  9. MyPhexxor Win User

    Xbox Live Games with Gold "Cobalt"

    Thx

    Microsoft was informed
  10. Exec Win User

    Xbox Live Games with Gold "Cobalt"

    Hallo,

    ich habe das gleiche Problem. Mir wurde bei Versuch Cobalt über Xbox Live Gold zu erwerben, der Preis von 14,99€ in Rechnung gestellt. Das würde ich gerne rückgängig machen lassen.

    Nur wie kann ich den Support kontaktieren? Auf den genannten Seiten, wird man nur von Seite zu Seite weitergereicht ohne jemals an einen Menschen, Telefonnummer oder Emailadresse zu gelangen, wo man sich melden könnte.

    Grüße

    [Edit - Translation] -

    Hello,

    I have the same problem. I was charged with trying to buy Cobalt over Xbox Live Gold, the price of 14.99 €.
    I would like to cancel that.

    Only how can I contact the support? On the mentioned pages, you will only be passed from page to page without ever getting to a person, phone number or email address, where you could get in touch.

    greetings
  11. XBF Jasmine Z Win User

    Xbox Live Games with Gold "Cobalt"

    Hi MyPhexxor,



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel
    free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.



    Thank you and have a great day!
  12. ArminatorX Win User

    Xbox Live Games with Gold "Cobalt"

    Nur wie kann ich den Support kontaktieren?
    Gehe zu

    https://support.xbox.com/contact-us

    Klicke auf "Rechnungsstellung" (das Kreditkarten-Icon).

    Klick da irgendwas an, und dann unten auf "Kontaktoptionen anzeigen" klicken.

    Wenn Du das zwischen 10:00 Uhr und 18:00 Uhr in Deutschland machst, solltest Du die Möglichkeit haben mit dem Support zu chatten, oder einen Rückruf anzufordern.

    [Edit - Translation] -

    Go to

    https://support.xbox.com/contact-us

    Click on "Invoicing" (the credit card icon).

    Click on something, and then click on "show contact options" below.

    If you do that between 10:00 am and 6:00 pm in Germany, you should be able to chat with support or request a callback.
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Xbox Live Games with Gold "Cobalt"

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