Xbox Live gamertag change payment problem

xenoterrestrial · May 29, 2018

Hello!

My problem is that I am unable to change my Xbox Live gamertag on account.xbox.com. I get the following error code when I try to pay with my registered credit hard which I have used earlier:

Purchase-3001

881eb29c-26c3-4034-8152-f707f7eaed9c

2018/05/29 - 20:33:04 UTC

This happens no matter which payment type I choose. I am unable to enter the errorcode correctly on the error code support page.

Thanks in advance!

:)

xboxfelix · May 29, 2018

How to Manage your Xbox LIVE payment options

Overview

You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

It is easy to edit your payment options on your console or at Xbox.com

Steps to Follow

Add or change a payment option using your console

1) Use your Xbox LIVE gamertag to Sign in.

2) Proceed to Settings and then select Account.

3) Select Manage Payment Options, and then choose either of the following:

If you want to add a new credit card, select Add Credit Card.

If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.

4) After making changes to payment options, select Update Payment Option.

Add or Change a payment option on Xbox.com

1) Go to My Account.

2) Select Payments and Billings and click on Manage Payment Options.

3) You may be required to Sign in using your Microsoft account (email and password).

4) Proceed to do either of the following:

If you want to edit a payment option, select Edit.

If you want to add a payment option, you can do either of the following:

Click on Add New Credit Card and enter the credit card information

Click on PAY with PayPal and follow the instructions.

Hurlamania · May 29, 2018

Can't access billing section

Change it from your console is an option for you:

Console steps: Add or change your membership payment

Sign in using your Xbox LIVE gamertag.

Go to Settings, and then select Account.

Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold).

Select Change Payment Options.

Do one of the following:

Select a payment option for your membership.

Select Manage Payment Options to add or update a payment option.

xenoterrestrial · May 29, 2018

EDIT: Something happened and it now works. I am not sure what happened!

Anyway, thanks for reading

xenoterrestrial

EDIT: Something happened and it now works. I am not sure what happened!

Anyway, thanks for reading

WPAK

Hi there,

Yes, changing the gamertag again should be possible, als changing back to your previous Gamertag is possible, as long as your original Gamertag isn't already taken by somebody else.

Keep in mind each change will require a payment.

See this link for the steps on how to change the Gamertag:
https://support.xbox.com/my-account/manage-gamertag-and-profile/change-xbox-live-gamertag

PalmettoBling

Do you have valid payment methods on your account? Changing your Gamertag does cost money, with very few exceptions to that, and will require a valid payment method to process. The

steps for changing your Gamertag can be found here, and you can check your Payment Options for
your Microsoft Account under Payments & Billing.

Hurlamania

Change it from your console is an option for you:

Console steps: Add or change your membership payment

Sign in using your Xbox LIVE gamertag.

Go to Settings, and then select Account.

Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold).

Select Change Payment Options.

Do one of the following:

Select a payment option for your membership.

Select Manage Payment Options to add or update a payment option.

GallegoRR

You can easily change your Xbox Live gamertag. If your gamertag was created for you during your initial Xbox Live sign-up (meaning you did not choose your gamertag), you can change the gamertag one time for free. Additional Xbox Live gamertag changes cost
extra.

After you confirm your new gamertag, the change is reflected across Xbox Live, and the payment option associated with your Xbox Live account is charged. You don't need to tell your friends that you've changed your gamertag — their Friends lists will be updated
automatically.

Have you tried signing out and back in again?

Xbox Live gamertag change payment problem