Xbox live Fortnite login Failed

Hello There ! According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I talked to Epic Games and they said that i should ask microsoft.

Uhm, what?

Would be able to explain?

Hi Ricardo *.

My name is Mauro and am glad to assist you. We are sorry for this incident.

Can you explain what happened?

Hello Kris kris1,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to log on to your Fortnite. Just a reminder, we are not able to double check the account or the devices that is connected to your account. No worries, we do have some effective troubleshooting steps here that could fix the issue.

According to a source, the “Login Failed” error message in Fortnite on Xbox can be caused by several factors, including outdated Xbox/Fortnite software, corrupted cache, network issues, or server maintenance. Here are some possible solutions you can try:

Check the Epic Games Server Status to see if all systems are operational. If some systems are not operational or Fortnite is under maintenance, you need to wait for a few hours before you can play.

1. Update your Xbox and Fortnite software. Go to your Xbox settings > System > Updates > Update. Go to the Xbox homepage and select “My games & apps”. Select “Manage” and select “Updates”. Select “Fortnite” and select “Update”.
   
2. Clear your Xbox’s cache. Go to your Xbox settings. Select “Device & connections and select “Blu-ray”. Select “Persistent storage” and select “Clear persistent storage”.
   
3. Reset your Xbox’s network settings. Go to your Xbox settings. Select “General” and select “Network settings”. Select “Advanced settings” and select “Alternate MAC address”. Select “Clear” and select “Restart”.
   
4. Remove and re-add your Xbox account. Go to your Xbox settings. Select “Account” and select “Remove accounts”. Select the Xbox account that you’re currently using. Select “Remove” and select “Add new”. Log in to your Xbox account to re-add it.
   
5. Uninstall and reinstall Fortnite. Go to the Xbox homepage and select “My games & apps”. Games > Fortnite > More options. Select “Uninstall all” and reinstall it from the Microsoft Store.
   
   Hope I helped! Let me know if you have any other questions or concerns.
   
   
   Microsoft Community Moderator