Xbox Live Error Message When Trying To Make Account

Error code 8015401D occurs when you try to create an Xbox LIVE account

Overview

If you get error code 8015401D when you try to create an Xbox LIVE account, there may be a problem with the information in your profile.

Read this page to learn about error 8015401D and what you can do about it.

On this page

Topics

Error code and message

Problem

Solutions

Error code and message

Error code 8015401D contains the following message:

This action could not be performed at this time. Please try again later.

Status Code: 80190864Problem

If you get this message and error code, it means that there is a problem with the information in your profile. For example, the gamertag that you typed may already be in use.

Solutions

To resolve this issue, verify the information in your profile, and try using a different gamertag when you try to join Xbox LIVE again.

Nope, these are the community forums
Here no one can access directly to your account information.

You can do it using the contact us website. Depending on the category selected you can see the callback or the chat option.
Try changing categories until you can see the desired option

Hi Josef

Yes it is my gamertag and I'm trying to change it through an Android tablet. I don't use a VPN, firewall or proxy.

Thanks

Yes, it's the same error message when I use a PC and a different WiFi network. How do I contact Microsoft? I thought I was contacting them through here 😊

I see, and if you try using a PC or a different Wi-Fi network, the same happens?

If yes, the best option is reach Microsoft support to see if maybe there is something in your account restricting new purchases