Xbox live enforcement team has no way to contact them

mychubbs · Jun 8, 2017

my account was banned without any warnings

There is no way to ask for a real appeal of plea for some forgiveness from the ban

It feels like the first time you are committing a traffic violation you lose your drivers license.

My offense was buying and trading game items with friends. I didn't know this was against the terms of service. Ignorance of the law is no excuse but this feels cruel and unusual

I have many hundreds of dollars invested in that account and you take it all. It feels cruel and unfair

Perhaps a suspension and. Warning

Perhaps a financial penalty and warning

First offense for selling and trading with friends is a permanent ban

It's cruel

At least start with one warning

Please help me out

:)

Smwutches · Jun 8, 2017

Help,im being hacked on xbox&my computer.

Phone and chat support don't handle enforcement issues. So contacting support directly would not have done anything. The enforcement team are the ones who handle the complaints and there is no way to contact them directly. It sounds like most of what the
guy has been doing has not been done on Live which is why the enforcement team may not have done anything.

Smwutches · Jun 8, 2017

BANNED from comms for a SECOND time, this time its unjust

Submitting a case review is the only way to contact the enforcement team. There is no other way to contact them.

bowski477 · Jun 8, 2017

You can view your ban by logging in at enforcement.xbox.com and file a case review from there if the ban is eligible for one. The standard warning is given to all users in the form of the Code of Conduct that you agree to on sign up for the service.

bowski477

You can view your ban by logging in at enforcement.xbox.com and file a case review from there if the ban is eligible for one. The standard warning is given to all users in the form of the Code of Conduct that you agree to on sign up for the service.

Smwutches

Phone and chat support don't handle enforcement issues. So contacting support directly would not have done anything. The enforcement team are the ones who handle the complaints and there is no way to contact them directly. It sounds like most of what the
guy has been doing has not been done on Live which is why the enforcement team may not have done anything.

steeledwand7664

The enforcment team are a part of MS.

Like EVERY other enforcement team out there they do not have any contact information to prevent people from harassing them about suspensions.

The ONLY way to contact them is through the case review process IF a suspension is eligible.

Like previously stated to be eligible for a case review the suspension has to be longer then 24 hours, be active and has to of happened within the last 12 months.

There is no one here in these public forums that can help you.

The Xbox support team does not handle enforcement actions and has no way to contact the enforcement team. Again the ONLY way to contact them is through the case review process IF the enforcement action is eligible for a case review.

Since your suspension is over 12 months old it is not eligible for a case review. So unfortunately no one can answer your question for you.

KindGryphon

So i was falsely reported and there is no way to contact xbox enforcement team which makes no sense at all. I submitted a Cade review and i believe there needs to be a way to contact them directly in moments where someone has been banned for a false claim/ report. If anyone knows who to contact the enforcement team directly please let me know and respond.

The case review process is the one and only way to contact the enforcement team.

Mister Mascot

Hey there ChairbrneRangr,

Sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review.

If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours. The questionnaire is located on the page which shows you the enforcement action.

Hope that helps!

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Xbox live enforcement team has no way to contact them