Xbox live doesn’t work on Xbox 360 but works on Xbox one

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Have you tried to perform troubleshooting on your end? Kindly also send the error code or message on your end so I can check it for you.

Thank you!

I use just an normal Xbox one

And no all my disks work just this one doesn’t weirdly and I put it in my Xbox 360 again but it does work normally so I’m confused

Hi there,

there is currently a know Issue with redeeming codes, please see this link for the latest update on this issue: https://support.xbox.com/en-us/xbox-live-status

Best thing is to try and redeem the code again after the issue has been resolved

Let's hope this will be soon

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Xbox live gold sharing still doesn’t work. I have done a hard reset, removed the account, and set it as my home Xbox again and it still doesn’t work. Anyone have a fix for this issue.