Xbox live disconnects when trying to play backwards compatible games on Xbox one

Prince Odowimbe · Apr 11, 2017

so I discoverered that my Xbox disconnects me from Xbox live (signs me out) when I go to play a 360 game on my Xbox and it won't let me sign back in at all. I tried today to play black ops 2 and it disconnected me again Andy won't let me sign in a still,
I tried removing my account, restarting my xbox and downloading account and now nothing. Ive tried asking Xbox support on twitter and they haven't replied, please help me

:)

OndoyBahista · Apr 11, 2017

Account problems

Are you trying to play a backwards compatible game on an Xbox One console?

Young Mahn · Apr 11, 2017

Backwards compatible games: NO LIVE

Black Ops 2 recently dropped as a backwards compatible game and I went to go play it. Little did I know you have to have live on your own account in order for it to work. I home share with another Xbox One. On that console is another profile which has live.
Because I am home sharing, I get access to live normally through my own account on Xbox One games online. But with Xbox 360 games (backwards compatible) I do not have access to live anymore when trying to play online such as Black Ops 2.

Is there a way to allow this live to go through for me to be able to use backwards compatible games online? Or do I just have to deal with it and possibly purchase live for this account too in order to play backwards compatible games?

Any feedback would be outstanding! Thanks!

Mister Beep · Apr 12, 2017

Hey there,

What specific error message you receiving when this issue occurs? Please be sure to post back what error code you're seeing so we can try to narrow the issue down, but in the meantime, please try

removing your Xbox Live profile from your Xbox One and sign it back in.

Keep us posted!

steeledwand7664

Let me understand you are trying to play Borderlands 2 (a backwards compatible game) on the xbox one and are trying to make sure your game progress is being saved to the cloud?

Is this correct?

You say this is happening with other games too are these games also backwards compatible games?

When you load these games does it give you a message that you are disconnected from xbox live?

J3RS3Y DEVIL

Games with Gold Titles Included in Backward Compatibility

When backward compatibility launches in November, all future Xbox 360 Games with Gold titles will be playable on Xbox One. That means Xbox Live Gold members now will get more free games to play each month on Xbox One.

www.xbox.com/.../backward-compatibility

Mister Maka

Hey there OneBass20607757.

What exactly happens when you try to play? Make sure your Xbox One is connected to Xbox Live, as Backward Compatible games require an update to play.

Tr0jan MD

I bought this game for my son and I to play on Xbox one with the backwards compatibility but when we load it up it disconnects us from Xbox live (or says it does) but we are still logged in to Xbox live on the one console. So we can't save or load anything
and anything we do will be reset each time we play.

Obsessive Power

Hi,

When using Live on backwards compatible games, there will actually be two instances of you signed in, one for Xbox One, and another for Xbox 360. This is how it's meant to work be design.

This is so while playing any Xbox game, be it Xbox One or Xbox 360, you can still receive messages and game invites and use all the other functions of the console. You can also use the same account on an Xbox One and an Xbox 360 at the same time. Again,
this is by design.

If BC titles were to be modified to act purely as Xbox One games, this would break the multiplayer element, and the ability to play with players that are still playing these older games on an Xbox 360.

Are you having disconnection issues using backwards compatibility on the Xbox One? Do you frequently disconnect while playing online with BC titles?

Xbox live disconnects when trying to play backwards compatible games on Xbox one