Xbox Live disconnection issue...out of options!

Discus and support Xbox Live disconnection issue...out of options! in XBoX on Consoles to solve the problem; Solution found! This turned out to be a dying router The router was about 6 years old. It seemed to work well enough for normal web activities but... Discussion in 'XBoX on Consoles' started by CombatBees, Jul 30, 2014.

  1. CombatBees
    CombatBees Guest

    Xbox Live disconnection issue...out of options!


    Solution found!

    This turned out to be a dying router

    The router was about 6 years old. It seemed to work well enough for normal web activities but when xbox live gaming it was dropping too many packets to keep the xbox live connection active.

    I have replaced the router and having had a single dropout since.
     
    CombatBees, Oct 31, 2018
    #16
  2. CombatBees Win User

    Xbox Live disconnection issue...out of options!

    Solution found!

    This turned out to be a dying router

    The router was about 6 years old. It seemed to work well enough for normal web activities but when xbox live gaming it was dropping too many packets to keep the xbox live connection active.

    I have replaced the router and having had a single dropout since.
  3. CombatBees Win User

    Xbox Live disconnection issue...out of options!

    Thank for persisting with this one Taidara

    I deleted the xbox update and was trying to download the update again when it said "Update Failed". Cant download the update, open System Settings and select network settings, test xbox live connection. Status code 4174-0000-3080-050C-8007-2AF9

    I started downloading the update again, this time it worked fine. Running a test to see if it dropps out now.....Nup...took about 5 mins before i got logged out of xbox live

    My router is a Netgear DG834PN RangeMax

    Running firmware V1.03.39
  4. CombatBees Win User

    Xbox Live disconnection issue...out of options!

    Solution Found: So this turned out to be a dying router.

    The router worked well enough for normal internet activities but for xbox live gaming it seems it was dropping too many packets to keep the connection alive.

    I have replaced the router (it was about 6 years old) and i haven't had a single dropout since.
  5. CombatBees Win User

    Xbox Live disconnection issue...out of options!

    OK, so here is another update.

    I just discovered that if i log into Xbox live and run a line speed test from my ISP that hammers the line with upload packets, that almost immediately i am logged out of xbox live.

    Considering that when i log into Xbox live and just leave the xbox sitting idle at the home page long enough, it will also log out of xbox live (after a random number of minutes)...should i consider that my line or router is dropping packets?

    Does the xbox send a keep alive packet to the xbox live servers on a regular basis? If this keep alive packet didn't make it would that cause my xbox live to be disconnected?
  6. CombatBees Win User

    Xbox Live disconnection issue...out of options!

    OK, so i have reset the xbox to factory defaults

    I have reset the netgear modem to factory defaults

    I have entered just enough info into the router to connect back to my ISP. UPnP is on the other settings you mentioned previously are off (by default).

    Still getting logged out of xbox live randomly.

    Is there any loggs at your end that say why an account disconnected?

    I will call my ISP and see if they have any information but i expect them to tell me there is no problem with the ADSL2+ service...as usual.

    What next?
Thema:

Xbox Live disconnection issue...out of options!

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