XBOX Live disconnecting after 15 minutes of playing

Hello there @DavidMcPhillips, I hope everything is going well!
Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

have same problem. other games work fine, but sea of thieves always disconnected only from xbox live after 15-30 minutes.

Hi Dozza,

To get a better idea of your network setup, please reply to the bold info below.

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT type?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

Hey there bud!



Okay, I recommend having a look at the handy dandy
Xbox LIVE Disconnects | Xbox LIVE Slow | Speed Up Xbox LIVE page where not only will it provide solutions for your disconnections, but also advise you on how to speed up your connection for Xbox LIVE! Also, if you could perform a Xbox LIVE connection test,
and see if any errors appear of which if they do all the errors and solutions specifically given for that error are on the

Connection Error page.



In terms of your network speed, could you perform a
Network Speed Test and post the results so we can compare them to the minimum requirements needed to run Xbox LIVE! Also, just a few remedies, try connecting with a wired connection, as well as disconnecting any other devices connected to your router such
as your iPod, iPhone, laptops etc.



Hope this helps!

Keep us posted.

I just tried with another modem I have and it doesn't seem to disconnect.

I also opened the ports on the modem that is having the disconnection problem but it didn't help unfortunately.