Xbox live deleted my money!

So I just activated my Xbox 360 live membership for a year. And I Checked my balance and all my money in my account disappeared! It was a 15$ Xbox money card my brother got me for Christmas. Its not really fair.

-212145

:)

 

Clip Captures Auto-Saved to Console?

I captured a 2 minute clip last night while playing PUBG, and this morning when I went to view it, it buffered/stopped a few times while playing. This told me that I was viewing the clip that had been uploaded to xbox live, and that's what I was watching. I figured I didn't need it on there, and I could just view it straight from the console to eliminate the frustrating buffering issue. When I went to delete, it asked me "Delete from Xbox Live, your console or both?" Since it always asks and gives me the option when I delete clips, I assume that there is a copy on my console and on XBox Live. I selected XBox Live and it deleted it, but now I can't find it on my console and I'm afraid it never actually was on my console...though if that's the case, how did it go back to capture the clip in the first place? If someone could shed some light on where my clip is hiding on my console (if it even is), that would be great. Thanks


DAVE G

 

8015190a error

well this is annoying i mean it told me to download my account and try again so i did then it deleted it if it dont work then i want all my money back and they can pay for a new xbox account and xbox live

 

Mercenary212145 hey there

Just out of curiosity, did you receive any sort of notification via email that this money would be taken out?

Let us know,

Many thanks,

Cloud

 

Hello there Mercenary212145, You might want to
See all transactions at Commerce.Microsoft.com and check your payment history.

if it's showing anything unusual The best thing to do is contact support and speak with a billing agent for further assistance regarding this occurrence, they will be able to access your account and check what`s going on, They do investigations
for these types of situations, Please reach out to them by visiting this page here You can always check out the International Xbox Support phone numbers for your region by clicking
here Keep us updated Mercenary212145

 

No strife I got no notification. Sorry for posting late

 

Ok so I spoke with an agent and she solved the issue. Thanks guys!