Xbox Live Credits Not Converting To Currency

jarheadbodog · Dec 15, 2017

Earned Xbox Live Rewards Credits are not being converted into currency. Issue has been ongoing for years. I am unable to take advantage of rewards that I have rightfully earned. What needs to be done in order for this to get resolved? I have been a loyal
Xbox customer for well over 5 years and, during that time, I have spent thousands of dollars in Xbox transactions. Thank you for your urgent attention in this matter.

:)

gome222 · Dec 15, 2017

Credits not converting into local currency.

I've had 5000 credit since the seventh yet it's not converting into. Currency. What do I do to fix it? And if I can't please contact me on the number connected to my account.

And if you can't contact me by number. Please contact me by my email. And send a message to my Xbox when you contact me.

Smwutches · Dec 15, 2017

Credits not converting into local currency.

They would be scheduled for the deposit on the 26th. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you
get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

XBLRewards8 · Dec 15, 2017

Hello jarheadbodog,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being
incorrectly communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and
it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello jarheadbodog,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being
incorrectly communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and
it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

XBLRewards8

Hello PEEVS83,

The 8,700 Credits are your lifetime Credit amount. It is also the amount you received as your deposit. Since these Credits were deposited, they were converted from Rewards Credits into currency and placed into your Microsoft Account to spend. From our FAQ:

What are Rewards Credits and how can I use them?

Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head
over to the Xbox Store to purchase your favorite games, TV shows, movies, and much more!

XBLRewards8

Hello Black Adder IV,

From the previously available transition FAQ, now featured at (https://rewards.microsoft.com/explore/xbox-to-ms-rewards-faq):

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May, 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your Microsoft
account by June 30, 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

Gems will not be converted into Credits until this final deposit that should occur by June 30th. You will be able to see your deposit as currency from the Microsoft Commerce page.

XBLRewards8

Hello LordOFyourMOM1,

We did not convert Microsoft Points into Xbox Live Rewards Credits. They were all placed into your Microsoft Account before that promotional currency was discontinued. You can see a complete history of your Credit and deposit events from the MyStatement
on the MyRewards page.

Xbox Live Credits Not Converting To Currency