Xbox Live Country Mismatch

Discus and support Xbox Live Country Mismatch in XBoX on Consoles to solve the problem; Hi, I live in Belgium. I have my active Hotmail address on which I have several active MS subscriptions. After a very long period of gaming... Discussion in 'XBoX on Consoles' started by Heezy_09, Nov 14, 2020.

  1. Heezy_09
    Heezy_09 Guest

    Xbox Live Country Mismatch


    Hi,

    I live in Belgium. I have my active Hotmail address on which I have several active MS subscriptions. After a very long period of gaming inactivity, I wanted to start again with the Xbox. After logging in, I added Xbox Live Gold. But, when I try to upgrade
    to Game Pass Ultimate on the Xbox, it gives me a "country mismatch error". "The region where you bought your subscription and your Store region must match".

    When I try the upgrade through the Microsoft site, it says "Change the region for your Microsoft store" and that I have a subscription for another region.

    My Hotmail address was created some 20 years ago and has the US as its region (which I completely forgot). This has never given me problems. What I did now:

    -At account.microsoft.com I verified the billing addresses. The billing address was the US address, changed it to the correct Belgian (BE) address. The US address now resides under 'Other addresses', but I can't delete it. The home address was the correct
    BE address.

    -At account.microsoft.com I changed the region from US to BE under 'Your info'.

    -Verified the Xbox and it has BE as region.

    -Logged into xbox.com, verified the Xbox profile there and says BE.

    --> this didn't help

    -When I change the region of the Game Pass Ultimate site to US, I can go until the payment. But of course, the payment itself gives an error because my payment options are BE.

    -I went to the US support.xbox.com and logged into my Xbox settings. Here I could change the Xbox Live region to BE and got a confirmation mail from MS that the my Xbox Live Account successfully switched from US to BE.

    --> still not able to upgrade, same error.

    I'm probably still missing something and I hope that somebody could point me in the right direction. Thanks.

    :)
     
    Heezy_09, Nov 14, 2020
    #1
  2. ngocphi Win User

    Game download gets to 80%, then says can't download

    when we refer to regional mismatch it does not mean CONTinenTs

    your xbox live region would be your country which 80% of the time must match
  3. HassanB Win User

    Games on demand problem: cannot download persona 4 arena

    Hi,

    What country were you in when you made this purchase on Xbox.com?

    What country are you currently in?

    What country is your Xbox LIVE account registered to? You can look this information up
    here.

    From the looks of it, it doesn't seem like this is an issue with LIVE itself, but an issue with a country/region mismatch.
  4. Mister Getafix Win User

    Gamertag purchasing error

    Heya!

    That error might be from an account mismatch.

    What country are you physically located in at this time? Does that country appear on the
    supported countries list?

    Does your location match your current location on your

    account    ,
    console    , and billing info for the account?

    Check into all of that and then post back and let us know what you discover.

    Account mismatches especially for region mismatches can cause all kinds of issues always be sure that your location and account country match.

    Thanks for reaching out and hope this helps!
  5. Mister Getafix Win User

    Flintlock Sea of Thieves Mixer

    Heya!

    When taking advantage of promos you will want to ensure that everything is properly set up for your account.

    To ensure this, what country do you live in and is everything associated with your account set to match that?

    To be sure let's have you follow the
    region guide.

    keep in mind if anything was mismatched you would not qualify for the MixPot while watching the stream as region mismatch would cause issues with your account.
  6. Mister Maka Win User

    Tom Clancy's Rainbow Six Vegas Code errors

    Heya Jaha4.

    That error code is generally due to regional mismatching. Make sure the region of your account is set to where you are physically located. For steps on how to change the region of your Xbox Live account, check out the steps over in this

    Regional Troubleshooter    .
Thema:

Xbox Live Country Mismatch

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