Xbox live constant disconnect

SMOKEemALL210 · Jun 4, 2017

Hi can some one help me. I keep getting disconnected from xbox live when im watching a movie or playing a game or just simply trying to edit profile. Please help

:)

Mooseboy52 · Jun 4, 2017

Constant disconnects from XBOX Live

XBOX Live began working at the home screen. I was not getting disconnected until I attempted to watch a movie on Netflix. Deleted Netflix and reinstalled, now seems to be working. Seems to be an XBOX Live issue. Thanks for the replies.

Mooseboy52 · Jun 4, 2017

Constant disconnects from XBOX Live

I get disconnected when I'm in the dashboard, watching a movie on Netflix, and in a game. I will try a direct modem connection when I get a chance. In the past day or so I have been able to stay connected for a longer period of time than previously.

Miss Share Bear · Jun 7, 2017

Hey there!

Are you on the Xbox 360? Have you tried removing your profile and adding it back to the console to see if that helps? If you're still running into trouble after that,

this guide might also help with the disconnects.

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Xbox Forums Staff

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issues? Check our sticky HERE for the best info.

oXFree BANDZXo · Nov 2, 2018

Try resetting Modem/Router it's known to fix some disconnecting issues.

Smegsta

Is it just me or whilst wiating for this update is anyone else getting constant disconnections from Xbox Live. Alright maybe constant is a bit strong but 3 times in the last hour and 6 times today overall.

Am I alone ???

MaxBarron

I've already done all of that.. And it still drops me right after connecting.

Kalejj

Computers have no problem connecting to the internet through the router or the modem. I have tried switching the Xbox to wireless mode but the same problem still occurs. I have been told by friends that it may be a problem with the console itself. But how
I would fix or even prove that is beyond my knowledge.

Mister Darcy-9112DFB

Glad to hear you were able to get this sorted, CNKK. Happy gaming to you!

CNKK-3255D476-2216-4

Alright. I've fixed the problem!

The DDW3611 is NOT compatible with XBox live ALONE.

How to fix this problem:

There are a list of compatible routers on the XBox site. Unfortunately, it's going to take a slight investment and seem a bit redundant. To fix this problem, you need to purchase a router that IS compatible with XBox Live, then connect the router to the
modem. After connecting the router to the modem, you need to either directly wire your XBox 360 to the compatible router or wirelessly connect to the router. The DDW3611 will keep disconnecting you from XBox Live. When I was talking to Tier 3 support, they
stated that the DDW3611 doesn't even recognize or send any faulty signals to the ISP when XBox live is disconnected (I sat on the phone with the tech support for literally 2.5 hours waiting for my XBox to disconnect.)

If you're running through Time Warner Cable, contact their technical support via phone, because their online chat support is absolutely useless, and let them know that your wireless modem is not compatible with your home setup. Then tell them that you need
an order put in for a docsys modem and a wireless router hardware pickup order.

Go to TWC, pick up your new equipment (if available), plug it in, and check if it works. If it works, return your DDW3611 back to the TWC you picked up your new equipment at.

I had recently done the same thing and had been issued an Ariss modem that's apparently the best router that TWC has to offer.

I really hope this helps at least one other person!

Xbox live constant disconnect