xbox live connection issues

I'm having some really frustrating troubles with my xbox and my live account. Sometimes when i turn on my xbox and my account signs in it won't connect to xbox live. Usually it'll just not have connected with the automatic sign in so i try to connect to
xbox live and i get errors saying cannot connect to xbox live, or some xbox live content is unavailable now. I just bought a brand new xbox 360 slim. I started having these problems shortly after my xbox family account was switched to all single accounts (not
sure if that is a result at all)

I'll be playing a game or waiting for the game count down to start and suddenly i'll get thrown into the main menu and an error will pop up saying ive been signed out, when im still signed in, still connected to xbox live even. or i'll be playing a game
on xbox live, stop and go to the main menu and then it will just stop working suddenly. or i'll exit my game, i'll still be connected to xbox live, try open my netflix app on the xbox, it will take a couple minutes to load and then pop up with an error 'your
device may not be connected to xbox live'. then i go back to the home screen and sure enough, no longer connected.

theres all kinds of things i can do to get it working again for awhile, go to test the connection and then cancel it and it will randomly connect on its own again, or go through the test and it'll work again after, shut off the xbox and turn it back on,
or sign out completely and sign back in. but none of them work all the time, and sometimes nothing will work and i'll spend an hour trying to get connected again.

I'm out in the country and can't get service from any major providers, so i'm using a provider called efirehose.

I've tried all the fixes I can find. unplugging modem, router, xbox, and then replugging everything in the right order, clearing cache, setting up all the proper account settings, checking ports, everything, still no luck, even spent 2 hours on the phone
with a guy from the help desk trying to figure it out. Somebody please help me!

:)

 

Xbox live connection issue

dependin on the xb1 and what update you are on this can happen.. the newer update with the user interface similar to windows10 had a big update to part chatt.. it even expanded how many in the party.. pre the windows 10 update allot of users had issues with chatt with people in the preview program and people not.. not sure if the problems still exist..

 

Xbox live connection issue

Any Xbox one users can help? we have an issue.

Recently my son was playing his xbox and we added Xbox live (one month free trial)

All connection tests came back good, and he can talk to his friend. However when they try to join each other's game it says "connection lost".

I assumed it was the modem so I connected it to a secondary wifi we have and still the same. His friend attempted to join a game and got the same message. A friend of mine in a different state said she has been having the same issues the last few days.

Anyone have any idea how to fix this or what it might be?? HELP!!!! Lol

 

Greetings UncoloredSun!

[quote user="UncoloredSun"]Usually it'll just not have connected with the automatic sign in so i try to connect to xbox live and i get errors saying cannot connect to xbox live, or some xbox live content is unavailable now.[/quote]Do you get any error code,
related to your connectivity issues?

Before we get started, could we have you answer a few questions for us, so that we can better understand your situation.

Please read:
START HERE! And post back in full detail (the questions in bold).

Thank you!

 

What Country/State/Province do you live in?

Canada, Alberta

Modem brand & model number:

I think this is our modem, but I'm not totally sure

Community Networks: Power over Ethernet

Serial Number - 09534140D

It also has another number on it that may be model number - POE-18i

Router brand & model number:

Our router is a Mac AirPort Express 802.11n (2nd Generation)

Serial Number - C86HM6KXDV2R

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

I just bought an xbox 360 slim so it has the internal adapter. I was using an old xbox 360 with the black external adapter and was having the same problems

Things you have tried:

- Restarting router and modem (what I think is the modem),

- clearing cache,

- spent two hours on the phone with a help desk guy from xbox running through different solutions, nothing helped

- tried to check if the correct ports were open but was unable to find where I could see what ports were currently open and where to open other ports

Is UPnP Enabled? Yes/no/Unknown

I'm not sure, not sure where to check that either. Occasionally I will get a NAT error and it will suggest turning UPnP on as a fix, so I am assuming that is disabled then. However getting NAT errors is very rare and the worst NAT type I get is moderate.
My NAT type alternates between open and moderate regularly

Do you have a NAT error? If so, what is your NAT type?

As stated above, I will occasionally get NAT errors but not often, and NAT type is never worse then moderate (would say NAT type is 40% of the time open and 60% of the time moderate)

Any Error Codes you encounter:

Since you sent this I have only been able to get one error code - 8007274c, which says "Some xbox live content is temporarily unavailable. Please try again later" This one pops up the most often and whenever it's popping up the Netflix app thinks that the
Xbox is disconnected from xbox live and the internet.

I have gotten another error messages that says that the xbox cannot connect to xbox live at all. I cannot remember the error code it gives though, and of course my xbox won't give that error message right now.

Who is your ISP(Internet Service Provider)?

e-Firehose (name changed to Community Networks e-Firehose)

(we live in a rural area and are not able to get service from large companies like telus, shaw, or bell)

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000 - 0021

X: 0000 - F001

Y: 20A8 - 48E0

Z: 0000 - 0000

ID: 0007 - 0001

L: 8015 - 1000

Q: 8015 - 1004

T: Wireless

D: 10.0.1.1, 0.0.0.0

S: WPA2

C: 11

(Not on the list provided in the questions in bold in the link you gave in your post were the letters A, G, and N. Their values were:

A: 10.0.1.28/255.255.255.0

G: 10.0.1.1

N: SurfsUp

)

All these values I got after my xbox came up with the error code 8007274c and I ran the test connection and pressed ``Y`` after. This was also when the test gave me the NAT error.

Thanks for your speedy reply last time and apologies for taking so long on mine.

 

There we go. It was kind enough to give me the rest of it....

Error Code:

80151904 - ``Your console cant connect to Xbox Live. Do you want to exit this session and test your network connection If you are playing a game, you will lose any unsaved progress.``

This error code is worse then the other one. With the error code specifically mentioned in the last post I can sometimes still play a game on live, just with some lag. Netflix just wont work (Netflix is the only other thing I`ve tried that requires internet
besides gaming) With this error code I can`t do anything related to xbox live and the internet. When this one comes off its just a matter of shutting off the xbox several times trying to get it to work again. (eventually it usually does, at least for awhile)

After running the network connection test (and it failing), it gave these values:

W: 0000 - 0021

X: 0000 - F001

Y: 00B8 - 08E0

Z: 0000 - 274C

ID: FFFF - FFFF

L: 8015 - 1904

Q: 0015 - 10F1

T: Wireless

D: 10.0.1.1, 0.0.0.0

S: WPA2

C: 1

(Not on the list provided in the questions in bold in the link you gave in your post were the letters A, G, and N. Their values were:

A: 10.0.1.2/255.255.255.0

G: 10.0.1.1

N: SurfsUp

)

 

anybody? i could really use some help on this. im getting quite fed up having to spend an hour trying random things until it decides to work for awhile again...

 

Hey, I am also an efirehose user and have been having the same issue. Spoke with Microsoft and they gave me a list of settings that our ISP needs to have set in order to allow Live to connect. efirehose has not been that great at help but I am continuing
to push them, hopefully speak with some one tomorrow. Although this sucks I am glad to hear there is someone else with the issue as it may help get efirehose off their ***. Maybe we could get together via email for further info in order to let efirehose know
each others issue.

 

dose it do it on all accounts?

 

I only have one live account but it does it on both my wired and wireless units