Xbox Live Connection Issues & Instability

Discus and support Xbox Live Connection Issues & Instability in XBoX on Consoles to solve the problem; I haven't quite narrowed this issue down, nor is the behavior consistent, so my description of what's happening is going to be a bit rambling. Over... Discussion in 'XBoX on Consoles' started by sro26, Nov 30, 2014.

  1. sro26
    sro26 Guest

    Xbox Live Connection Issues & Instability


    I haven't quite narrowed this issue down, nor is the behavior consistent, so my description of what's happening is going to be a bit rambling.

    Over this last week, my Xbox live account sign in started acting up. This manifests itself in a number of different ways:

    1. Sometimes I can't sign in when booting up the Xbox live. It lets me choose my account, but then hangs for a few minutes and says there was a problem, try again.

    2. Sometimes, while connected and playing a game (Destiny), I will get disconnected from the game servers, then a minute later i will get signed out of my Xbox live account and a pop up saying "Sorry Scott" will show. Then #1 happens.

    3. When I do encounter a sign in issue, sometimes a shut down and restart of the console allows me to sign in, sometimes not. Sometimes a hard reset (unplugging xbox1 for 1-10 minutes) works, sometimes not.

    4. Sometime when starting my console, everything connects and all works fine, but sometimes the home screen takes many minutes to change from the default green screen to the Live Connected screen that shows my color choices and Xbox Live tabs (like Featured
    & Friends, etc.)

    5. Once connected, I can always access my friends list, but sometimes I can't do anything from it (like send message, or view details). Usually this results in a freezing of friends, that seems to get stuck even if I close friends and re-open it.

    6. Regardless of visible issues with friends list, accessing my friends list almost always triggers the issue of getting signed out and then stuck being unable to sign in. Specifically, sometimes I can view and interact with my friends list without issue,
    but within a minute or two my game will disconnect and and im back to issue #1. To be clear though, this issue has happened multiple times without accessing Friends, this just seems to be a gauranteed way to trigger it. Accessing activities has triggered it
    to, just as do nothing but playing Destny has.

    7. Lastly, this issue seems to to last for 5-30 minutes no matter what actions i take, then everything just works. When I started this message I was having the issue, without doing anything, it just automatically signed back in and all appears to be working
    as expected.

    I am fairly knowledgable with routers and port forwarding etc. I hadn't done that with this console/router setting before this weekend because I had had no issues. But I have done it now by following the guides. I've given my console a static IP address
    and opened all the ports listed. This seems to have made no noticeable difference. I have recycled my modem, router, console multiple times. While some combination of this seems to fix the problem, it's not consistent and so does waiting some arbitrary amount
    of time. In the end, I can't completely define the issue, notrthe resolution and while it doesn't fully prevent me from using my console, it has gone from minor annoyance, to major annoyance, to i don't even want to deal with it anymore. Please help.

    :)
     
    sro26, Nov 30, 2014
    #1
  2. NinjaMonk3y
    NinjaMonk3y Guest
    Random Disconnects from Xbox Live while using Netflix app

    To add to my original post...

    I can play video games on Xbox Live with no issues, I can play DVD's while connected to Xbox live without being randomly disconnected, I play computer games on the same network with no connection issues, I use a work laptop on the same network that is uber
    sensitive to connection instability with no issues.
     
    NinjaMonk3y, Nov 30, 2014
    #2
  3. Italo Aguiar
    Italo Aguiar Guest
    Problema para logar na Xbox Games [Translation - Problem to login on Xbox Games]

    Olá EduardoYZ,

    No momento existe um alerta nas páginas de suporte do Microsoft Xbox sobre uma instabilidade na rede do Xbox Live. Esta instabilidade pode afetar a compra de itens, resgate de códigos e downloads. Aparentemente, esta instabilidade também pode estar relacionada
    ao seu problema.

    Para saber mais sobre o status da rede do Xbox Live acesse:

    Xbox Live Service Status | Xbox Live Service Outage

    Resta esperar até que esta instabilidade seja resolvida para ver se seu problema também se resolve.

    Espero ter ajudado.

    (Translation - Hello Eduardoyz,

    There is currently an alert on Microsoft Xbox support pages about Xbox Live Network instability. This instability can affect the purchase of items, redemption of codes and downloads. Apparently, this instability may also be related to your problem.

    To learn more about Xbox Live network status, go to:

    Https://support.xbox.com/en-US/xbox-live-status


    It remains to wait until this instability is resolved to see if your problem is also solved.

    I hope I helped.)
     
    Italo Aguiar, Nov 30, 2014
    #3
  4. sro26
    sro26 Guest

    Xbox Live Connection Issues & Instability

    Forgot, im on the Xbox One.
     
    sro26, Nov 30, 2014
    #4
  5. Mister Beep
    Mister Beep Guest
    Hey there sro26!

    Sorry to hear about the connection issue! Could you provide the brand and model numbers of both your router and your modem? Also, if you haven't already, follow the steps listed on our Xbox
    One multiplayer solution
    page and post back any error messages you receive when you do that test. That information will help us troubleshoot the issue with you! Xbox Live Connection Issues & Instability :)
     
    Mister Beep, Dec 1, 2014
    #5
  6. Infamous289
    Infamous289 Guest
    i need help getting on xbox live with my guest account on wifi somebody help me plz and fast
     
    Infamous289, Dec 1, 2014
    #6
  7. i can't play any multiplayer games and social gaming and multiplayer doesn't work
     
    ExoticXpunisher, Oct 31, 2018
    #7
  8. sro26 Win User

    Xbox Live Connection Issues & Instability

    Forgot, im on the Xbox One.
  9. ExoticXpunisher Win User

    Xbox Live Connection Issues & Instability

    i can't play any multiplayer games and social gaming and multiplayer doesn't work
  10. Infamous289 Win User

    Xbox Live Connection Issues & Instability

    i need help getting on xbox live with my guest account on wifi somebody help me plz and fast
  11. Mister Beep Win User

    Xbox Live Connection Issues & Instability

    Hey there sro26!

    Sorry to hear about the connection issue! Could you provide the brand and model numbers of both your router and your modem? Also, if you haven't already, follow the steps listed on our Xbox
    One multiplayer solution
    page and post back any error messages you receive when you do that test. That information will help us troubleshoot the issue with you! :)
  12. NinjaMonk3y Win User

    Random Disconnects from Xbox Live while using Netflix app

    To add to my original post...

    I can play video games on Xbox Live with no issues, I can play DVD's while connected to Xbox live without being randomly disconnected, I play computer games on the same network with no connection issues, I use a work laptop on the same network that is uber
    sensitive to connection instability with no issues.
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Xbox Live Connection Issues & Instability

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