Xbox live connection issue

Do you receive the error "Cannot Connect to Xbox Live?" If so, she's right, connection issue, not a Gold issue. Go here for connection troubleshooting if that is the issue:

support.xbox.com/.../cant-connect-to-xbox-live-wizard

First try that let's see if it addresses the issue. Other devices do not connect to Xbox Live. The issue is with the connection to Xbox Live

There is most likely some issue with your connection. Check this link out, might help. It mainly pertains to Xbox LIVE connection issues, but it may help.

http://support.xbox.com/en-US/xbox-live/connecting/connect-xbox-live

Okay, if you can’t connect to LIVE, or if you’re getting disconnected while playing there are the first basic steps you’ll need to take to get on LIVE. There is a step-by-step troubleshooter for Top Issues with Xbox LIVE, and this particular issue seems
to fall into this category. Please go to the following link will take you to the support page:

support.xbox.com/.../common-issues

Home > Support > Xbox LIVE > Troubleshoot > Top Issues with Xbox LIVE

Xbox LIVE Connection issues

I can’t connect to Xbox LIVE.

I get a NAT warning when I test my Xbox LIVE connection.

Which network ports do I need to open for Xbox LIVE?

For more connection related issues there's a Main Post on the following link:

forums.xbox.com/.../9.aspx

Forums Home » Xbox Forums » Xbox Support » 02 - Connecting to Xbox LIVE » START HERE: I can’t connect to (or I’m being disconnected from) Xbox LIVE

If you are having problems connecting or staying connected to Xbox LIVE, see
Xbox LIVE connection problems.