Xbox live cards. Try again later.

db Mccree db · Jun 27, 2019

I purchased 4 (3 month) cards and have been trying since December to get them to go through. It states there is a problem on their end, wait a bit and try again later. Gave it some time since I had plenty of time left anyways. Finally got 2 to go through
(but was shorted a month). A couple months ago I went ahead and purchased a year card from a different company and it won't go through either. Saying the same thing. Contacted support through email to get replacement codes and it comes back saying the same
thing to "try again later" and case immediately closed. Spoke to 2 reps. One was suppose to call back and never did the other hung up on me. Anyone ever have this problem? If so, how'd it get resolved?

:)

jerbear30ky

sorry your having that problem

have you check the status when you tried to redeem the gift cards that sometimes messes with them

db Mccree db

Issue resolved....

Don't know if it was because they fixed something or because I tried again after the subscription expired, but all 3 cards worked this time. Just gets me that no one could actually help before it expired or knew what might have been going on. Thankful
that they went through and don't have to try and get answers anymore.

db Mccree db

I have 3 cards still not going through... 2 (3 month) and a year one. The 3 months were purchased from a different place than the year, yet all 3 are saying the same thing. So, where they're purchased from wouldn't matter considering the codes are in good
standing and verified by the rep I got hung up by (or disconnected).

The other problem is they're wanting a receipt. I didnt keep the receipt for the 3 month cards and dont feel I should need one when the problem is theirs, not mine and that is what it says when I go to redeem it. I even sent in pictures showing the card
next to the problem.

Allebas

Hi db Mccree db,

Sorry you are having issues with Xbox live cards. Where did you purchased the 1 year subscription from?

Secondly, you have to speak to Xbox support regarding a refund and the month shorted from your 3 month subscription. You can request a call back or speak to a live agent via chat https://support.xbox.com/en-US/.
I know its frustrating and sorry the process couldn't be easiler.

BillyRuft

When i try changing my payment method to Credit card:

There's a problem with xbox live marketplace. Please try again later.

Status code: 8C320008

Xbox live cards. Try again later.