Xbox live captures not uploading despite notification

Please stop advising people to reset there console for this issue. It doesn't resolve the problem with captures.

Report it on the Xbox Live status page. There is a specific link provided to advise support of an outage.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that there are multiple reports in regards to the same issue, however, there is no official announcement yet.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work performing an extended powercycle and resetting your network hardware will be the last resort.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

There is an app called upload studio. Are your captures and screenshots still there at least?

Once in the Upload Studio:

1. Open the guide > Broadcast & capture > Capture > Manage Captures.
2. The default filter shows everything already published on Xbox Live.
   
   To see clips you’ve captured but not yet uploaded, select the filter On Xbox Live and choose On this Xbox.

Go to the App Store, or Google Play and download the Xbox app. You can then upload your game captures to Xbox Live, then use the mobile Xbox App to download your captures after they're uploaded to Xbox Live. You can also click on the share options for
your captures and upload them to Onedrive and use the mobile Onedrive App to download to your phone.

Hi

which xbox app? i know there's a new app but i can't find the option to upload captures to xbox live using it, the one that is for game pass, i can only upload captures using the xbox console companion but as i said there are a few games that i can't upload
captures.