Xbox live cancelled, why?

Dear,

Why my account was cancelled?

My credit card was debited and my validate expire in 2014.

:)

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

Cannot purchase xbox live

I had xbox live on auto renewal with a credit card that was recently cancelled. The transaction will not go through because my card was cancelled and now it wont let me buy xbox live with my new credit card.

 

Hi there,

Sorry to hear you're having account troubles. It sounds like a billing/backend account related issue. Phone Support will be your best option to get this resolved while keeping personal information privatel You can contact support in your area by going here:
support.xbox.com/contact-us. There is often an option to request a call back so you don't have to wait on hold.

I hope this helps.

 

My account was canceled too ... out of nowhere I received this email:

his mail is confirmation that your subscription to Xbox Live Gold has been cancelled on Sunday, March 16, 2014.

We’re sorry to see you go. If you want to reactivate your Xbox Live Gold membership, it’s simple. Visit
www.xbox.com/extendmembership and once again, you’ll be enjoying unrivalled multiplayer gaming, entertainment apps, and exclusive member benefits.

Thank you for using Microsoft Online Services.

The Xbox Live Team

What does this means ? I didn't request a cancelation .. I was playing BF4 and it lead me back to the starting screen stating that I must be gold to play online ...

I need my gold subscription back now !

 

Hi there n0n3br,

Not sure why that would have happened. It also sounds like a billing/backend account related issue. Phone Support will be your best option to get it resolved. You can contact support in your area by going here: support.xbox.com/contact-us. There is often
an option to request a call back so you don't have to wait on hold.

I hope this helps.

And just an FYI, the forums work best when users make their own thread so they can get more personalized assistance.

 

if you are still having issues please contact @XboxSupport1 on twitter as they are aware of issues and have asked for all concerned to get in touch with them.