Xbox live cancellation refund

hi, I cancelled an xbox live auto renew purchase a month or so back. The cancellation went through bu the refund never appeared back in my PayPal account. Can I chase this up please.

Thanks

:)

 

XBL Refunds.

“Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and
the date their paid Gold membership ends,” reads the updated FAQ.

“Cancellation and pro-rata refund requests require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund.”



Xbox Live Gold subscribers can request refund come June - VG247

 

Xbox live gold

after buying xbox live gold after 2 hours I wanted to cancel it. When the cancellation was written that the money will back. How long can a refund take?

 

Did you try to contact official support and PayPal about this? PayPal might fix it.

 

thanks for replying. I'm trying to go through official support now, but this is where I've ended up!

I've been trying to find an email address or contact details for this, but keep getting directed back here

 

Hello!

What kind of subscription did you have (Monthly, yearly, etc.) and how did you cancel it?

 

sorted now... managed to get back onto live chat and they were very helpful. Apparently the refund had got 'stuck' in the system somewhere. thanks for your help

 

Hello, i have noticed money has gone from my micrMicro account due to my child spending money on a game without my permission i was wondering if you could possibly refund the funds

 

You can request a refund here: https://support.xbox.com/browse/billing/payment-and-purchases