Xbox Live Billing and Access Issues

amacedwards · May 9, 2020

For the past two weeks, I've been having a major issue with my Xbox Live Gold. Even though I have recurring billing turned on, a charge has been posted and billed to my Xbox account AND Discover account, I haven't been able to access Xbox Live services.
This includes any online multiplayer game I try to play, including Ark: Survival Evolved, Halo 5, and Call of Duty: Modern Warfare. I also can't access party chat. It's as if the system won't recognize that I've paid for another month of Xbox Live. Whenever
I try to manage my subscriptions to either switch payment options or cancel my Xbox Live subscription, an error message appears and I'm not able to cancel. It also says my next billing date is April 14th (today is May 8th). I feel like I'm getting scammed
here. I've contacted Xbox Live support, and they escalated my issue telling me I'll have my account back to normal in 2-5 days. That was two weeks ago. Does anyone have an idea of what I could be doing to fix this myself at this time? I've contacted support
again today and they asked me to request another call in about 1-2 hours as their toolkit was malfunctioning. Thanks in advance for any help.

EDIT: In the past few minutes since posting, I have tried upgrading from standard Xbox Live Gold to Xbox Game Pass Ultimate and it seems to have flipped a switch. Everything seems to be working now.

:)

XBF Steven R

Hi
amacedwards,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

ngocphi

yes you cannot use estonia billing address

if you do not live in a xbox live region you may have access and downloading issues

Smwutches

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

svrangerchrista

i'm not sure that you can get a refund without contacting microsoft support. i know ambassadors are not able to refund people. maybe contact your credit card company and explain what happened to them.

ngocphi

Once you cancel you get your refund but I think a lesson is in order

First banks don't do refunds instantly if you think that give your head a shake

The computer time is too expensive and we ain't talking about desktops but a terminal connected to a mainframe where they feed thousands of transactions at a time

Doing it one at a time takes away time from other mainframe uses

If you goto account.microsoft.com and look at your order history as long as it says refunded ms issues it in 5-7 business days to your bank after that it goes into the corporate queue for the next batch proccessing and cs can't rush it because it's not something they have access to

And it's out of ms and your bank customer services hands

You are waiting for someone to feed the machine

Which could be 1-2 weeks

If you paid via paypal.its 60days as per the terms you signed with paypal

This is also dependent on where you are in the world vs the us

International transactions are upto 30days

Xbox Live Billing and Access Issues