Xbox Live ban set when im innocent ^-^

2 months ago my Xbox 360 s console was stolen from my apartment that I share with my sister. On it were several Live accounts including 1 in specific in which I played on very much and invested a lot of time and money into. I recovered the console eventually
and 2 day's later, I became banned indefinitely from Xbox Live due to a modified tenure level in which I rarely look at and care about so it was quite the shock. Now, luckily my sister's main account was ok, but it's been hell trying to get someone to understand
my side and to raise this suspension, or at lest make it temporary as I had nothing to do with anything here. I however, still took responsibility and gave the Enforcement team every reason to unban me, for them to change what had occurred - monitor the account
in question 24/7 and that I would password protect my account now but with no succession.

Given the circumstances, it is highly difficult, The Advocacy team direct me to the Enforcement Team and they simply say that the duration of the suspension cannot be changed. I understand and respect that they are very busy people and investigate thoroughly
before placing any sort of bans but in light of this new side of the story on my console being stolen and whatever may have been done etc.. alongside the fact that I have been a Live member for 4 years now, a legitimate gamer who has never been banned before,
this suspension ought to be changed. I am innocent and have not been treated with the littlest bit of respect as a customer and yet, I'm still here, happy and patient as well as being polite with every single one of my posts. Thank you to whom ever take's
time to read this, I hope that you have some insight into what direction to take, it would mean ever so much. c:

So that was the issue but all that Enforcement say are, No debating and continue to simply say, The suspension will stand as issued. Seeing as I've come this far and was not involved in any wrong doing, I am continuing to get this ban lifted from my account
but some pointers would be great... . .

:)

 

You need to call support and tell them to open an unauthorised access case on your account.

They will be able to tell the time and location your tenure was modded.

If they do find it was in your control at the time, your suspension may be increased to a console ban.

 

I'm sure this user has posted about this situation before.

As I recall they never reported the theft to the police, meaning Microsoft can't really confirm the account and console were out of the OPs control.