Xbox live and chat is not working

Player262352425 · Jan 31, 2016

hi I recently purchased my gold renewal and entered the code but my account is not topped up ? I have tried xbox support and recueved the message you have under 1 minute wait sinse Wednesday at this point and I am looking for any help to sort
this out

cheers

:)

Armageddon_Ace_VP · Jan 31, 2016

ENDLESS SERVICE ALERTS BY XBOX LIVE !!! STARING MICROSOFT !!!

WHY WHY WHY? Is XBOX LIVE never working right? Ever month its an issue... Last month couldn't play any Digital Downloaded games witch is mostly what i have...

**** THIS MONTH PARTY and ARK game chat isnt working... What the "BEEP" Is wrong with the money hungry Xbox Live / Microsoft people... Are they not smart enough to keep this pricey operation working for a year with no issues?

This monthly messing up trend by xbox live / microsoft is super stupid and annoying... Party chats dont work and game chat dont work... i thought it was my mic and bought one and it was XBOX LIVE... What the hell!

Miss Ermine · Jan 31, 2016

voice party & group

Sorry, I'm still having a little trouble understanding. Are you still unable to hear your friends? Please try this guide: Xbox LIVE Chat Help | Xbox LIVE Chat
Not Working

Daft Badger · Jan 31, 2016

On the very top right of this page click on your gamertag & then subscriptions & you should be able to see when your gold runs out

ChiefJoboo

Xbox support works with live chats and phone chats, they don't have email support.

Alliance United

Hi,

There currently is a service issue affecting party chat. They're actively working on getting it resolved now. In the meantime I would suggest you keep a look out on the service status page or sign up for a text message to be notified when the issue is resolved
here: https://support.xbox.com/en-US/xbox-live-status

-Please try hard reseting your console (hold the power button on the console for 8-10sec. , and power back up) that seems to help resolve it for some users.

LycheeHunted

I made the suggested changes to my router. We'll see if this works tonight when my friends are back online. However, I'm a little doubtful since i have tried joining chat through the xbox app on my phone as well through my phone's data and it does the
same thing...icon lights up when i talk but no one hears me

napalm 31337

Have ou checked if you have an Open NAT? because a closed or moderate one can give you various issue and chat problems are one of them.

Check this link for a complete list of ports you must open: https://beta.support.xbox.com/help/Hardware-Network/connect-network/network-ports-used-xbox-live

Spazpol

Hi I am running windows 10 and for some reason the chat option on xbox is not working. I am unable to send any of my friends messages or receive any. If i try to send a message the chat box opens but it keeps giving me a loading icon at the bottom of the
console. but I am unable to send a message.

Can anyone help me with this problem please.

It is very possible the ports for Teredo are not working or blocked (My company blocks it from a corporate IT policy). Check this link below and see if it helps.

https://support.xbox.com/en-US/xbox-on-windows/social/troubleshoot-party-chat

Xbox live and chat is not working