xbox live account vanished

Discus and support xbox live account vanished in XBoX on Consoles to solve the problem; yesterday i started having trouble connecting to the internet with my profile, but when i ran a network statistics test and the numbers looked great. i... Discussion in 'XBoX on Consoles' started by VaporyTexas53, Nov 13, 2015.

  1. xbox live account vanished


    yesterday i started having trouble connecting to the internet with my profile, but when i ran a network statistics test and the numbers looked great. i logged into another profile on my console and connected no problem. tonight i got home from work and tried
    logging on, to the same issue.... I hit the microsoft site and got led to this very forum which told me to delete the profile(only) from the storage on my console, and clear the cache. since that moment my live account is just gone. if anyone knows what
    i could do or who i could contact in order to fix this, i would be ever thankful

    p.s. i had to create this account in order to leave this message

    :)
     
    VaporyTexas53, Nov 13, 2015
    #1
  2. VibroPlex
    VibroPlex Guest
    xbox live account.....vanished

    PLEASE avoid providing any personal info here in this open forum.

    Sounds like local profile corruption. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

    1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

    2) Select Storage (or Memory if Storage).

    3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

    4) When asked to confirm storage device maintenance, choose Yes.

    Delete profile from your console

    1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support
    http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

    2) Go to Settings

    3) pick System

    4) choose Storage

    5) pick All Devices

    6) choose Gamer Profiles

    7) pick the gamertag

    8) choose Delete, and

    9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

    Re-download

    1) Tap the silver Xbox Guide button

    2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

    3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

    4) Enter the password for the Microsoft Account.

    4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

    5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

    6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
    Xbox!

    7) Sign in, and retry.
     
    VibroPlex, Nov 13, 2015
    #2
  3. xbox live account.....vanished

    my gamer tag is sydsick, it might have been capitalized like SYDSICK. it is gone, its not on my console, the windows live account that i thought i created with it is wrong, and i dont know what to do at this point. please help!!!!
     
    L3x5YD51CKx37, Nov 13, 2015
    #3
  4. M3dIeV4L G4M3R Win User

    xbox live account.....vanished

    Maybe you deleted it by not knowing or someone hacked you. This rarely gets asked so I'm not sure what the best option is for your problem. The only solution I would think is to contact XBOX and tell them because they are the experts and would most likely
    be the best use of information. In Conclusion, hope you get your account back and hope I helped.
  5. VibroPlex Win User

    xbox live account.....vanished

    PLEASE avoid providing any personal info here in this open forum.

    Sounds like local profile corruption. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

    1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

    2) Select Storage (or Memory if Storage).

    3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

    4) When asked to confirm storage device maintenance, choose Yes.

    Delete profile from your console

    1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support
    http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

    2) Go to Settings

    3) pick System

    4) choose Storage

    5) pick All Devices

    6) choose Gamer Profiles

    7) pick the gamertag

    8) choose Delete, and

    9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

    Re-download

    1) Tap the silver Xbox Guide button

    2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

    3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

    4) Enter the password for the Microsoft Account.

    4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

    5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

    6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
    Xbox!

    7) Sign in, and retry.
  6. Lofty Who Win User

    Batman arkham city Harley quinns revenge

  7. k1nq vendetta Win User

    Xbox Ultimate Game Pass Spotify Code

    Xbox one....when i tap it..it takes me to xbox live gold but since recently it has vanished
  8. michaelballard5 Win User

    Account vanished

    This is just confusing and hurts my head by now. As I’m certain the one I just made uses the same email as the old one event my original Skype account it’s Skype name is my main email.

    The compromised does sound possible as google recently alerted me on my new laptop of the email account needing recovery which I did but that does not explain what happened to my Microsoft account as I got zero emails related to that and I was able to make a new one using the same exact email which is why said weird image above can happen only during the auto sign ins.
Thema:

xbox live account vanished

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