Xbox Live Account Suspension

Hello, I was communication banned last sunday at 9:30 AM completely my fault I submitted an application to see if I could get the decision overturned & I couldn't. So I was fine with it. So today this morning at 10 am I decided to log into the account
& I get an alert that I'm suspended again for 2 weeks for what reason? I have no idea I literally haven't signed on to the account for a week. So I try to submit an application to overturn the decision on my phone but being that its a small iPhone screen it
was easy to hit the incorrect answer. So I can't submit an application. Is there ANYONE I can talk to, I promise im not toxic just overzealous sometimes & I've been with xbox live for 11 years & only been suspended twice just for my ignorance nothing too big
but I admitted it & chose to do better. I just wanna know is there anything I can do because I haven't signed on to the account & got suspended again for no reason? please help asap.

:)

 

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.


My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

 

XBox Live Suspension

Throw rocks at it.

 

Hello KiLLa CaLLL,

Thank you very much for bringing this issue to our attention. We're sorry to hear about the account suspension. The moderators, ambassadors and volunteer moderators do not have the ability to manage enforcement actions on an account. We recommend to appeal
the decision made by the enforcement team. This can be done by submitting a case review. They can be reached at their website,

Xbox Enforcement Team. The decisions are made and upheld by the enforcement team.

 

You may have been reported on two separate occasions and it takes time for Enforcement to get to your case. So this would cause two separate suspensions on two different dates. With any problem player just block them, report them if needed and don't engage
them.

 

Hi there,

I would reach out to MS Customer Support, they should be able to assist from there in regards to the ban. Unfortunately we cant assist on these forums.

 

Hi, customer support can not help with suspensions. Only https://enforcement.xbox.com can do anything, via the file case review. If you fail the case review, you have to wait 24hrs
to submit another one.

Enforcement action can be from days, weeks or even months ago. It can also be increased due to filed case review, as they look into your actions, in more detail.

 

If you’re unsure why your suspension was extended, please review your Enforcement History, which includes the type of violation associated with each enforcement action.

 

Hello, for anything relating to Enforcement, please go here: https://enforcement.xbox.com