Xbox Live account suspension.

DETisHockeytown · Oct 11, 2018

I would like to know how to speak directly with a member of the "Enforcement team" regarding a suspension of my account.

:)

Gunman708 · Oct 11, 2018

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.

My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

Stray2615 · Oct 11, 2018

XBox Live Suspension

Throw rocks at it.

WPAK · Oct 11, 2018

Hi there,

I'm afraid nobody in the forums will be able to assist regarding enforcement related issues or questions. You will have to go to
http://enforcement.xbox.com for any information and possible options.

ISirProdigy007

I was replying to this and I quote "Permanent suspension impact: This account can no longer sign in to Xbox Live from any device. This enforcement affects the account's Xbox Live privileges"this is an account suspension. if you had an account suspension
you would havn't be able to sign in.

ISirProdigy007

AndresBlanco813,

Account Suspension

And I quote:

"An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days, though egregious or
repeated violations can result in a permanent suspension.

Account suspensions may be imposed for a variety Microsoft Code of Conduct violations. This includes, but is not limited to:

◦Offensive or inappropriate Xbox Live profile content

◦Inappropriate in-game behavior or cheating

◦Attempts to manipulate the Xbox Live service through network interference, feedback abuse, complaint abuse, or other system tampering

◦Harassment of other Xbox Live users or impersonation of Microsoft staff or partners

◦Attempts to exploit the Xbox Live Marketplace or Xbox Support for financial gain

◦Account theft, phishing, or other attempts to defraud Microsoft or other players"

WEST HVAC1

GrimReaperv-

Hopefully these links/posts can help answer the questions you might have:

Xbox LIVE suspensions and Xbox 360 console bans

Overview

Review this page to learn about Xbox LIVE account suspensions, forced gamertag changes, and Xbox 360 console bans.

If you have a question about a specific account suspension or console ban, start a new thread in "My LIVE account was suspended” or “My console was banned” at Xbox forums.

For more information about conduct that can result in an account suspension or console ban, see Xbox LIVE Code of Conduct.

Notes:

Complaints that might lead to Xbox LIVE account suspensions are reviewed daily, and action is taken against players when the behavior is verified.

Penalties for violating the Terms of Use and Code of Conduct vary depending on the nature of the offense.

Xbox Support cannot undo an Xbox LIVE suspension or console ban.

Xbox LIVE console suspensions may also include permanent suspensions of Xbox LIVE accounts.

The Xbox Policy Enforcement Team, which monitors the Xbox forums, can’t resolve game-specific bans and suspensions. If you've lost privileges in a specific game, contact the game’s publisher for help. For contact information for both Microsoft and third-party
game publishers, see Third-party game publishers. (There is a section at the beginning of this page that explains how to contact Microsoft.)

Topics

In this article

Xbox LIVE account suspensions

Forced gamertag changes

Forced gamerscore resets

Xbox 360 console bans

DangerousBard

Hello,

once your account is been reported an investigation is carried out by the Xbox LIVE enforcement team that resulted in banning of your account. In any case Customer Support for Xbox LIVE cannot undo an Xbox LIVE suspension for a console.

For further information check this xbox support link:

support.xbox.com/.../account-suspensions-and-console-bans

and

support.xbox.com/.../xbox-live-console-ban

Mistress Sara

Hi there,

If you received a suspension from Xbox Live, then after the suspension is over, the account will regain access to the service, provided another suspension was not issued. All information on how Xbox live suspensions work can be found at https://enforcement.xbox.com

Xbox Live account suspension.